Intermountain Healthcare Dispatcher - Weekend Graveyard in Murray, Utah

Job ID:199947
Greater Salt Lake area

About Us

What does it mean to be a part of Intermountain Healthcare? It means that the quest for clinical excellence is not just a goal, but a given. It means building an environment where physicians and employees can deliver the best in healthcare. And it’s realizing each employee or volunteer is vital to the healing process, because we can only achieve theextraordinary together .

Being a part of Intermountain Healthcare means joining with a world-class team of over 36,000 employees and embarking on a career filled with opportunities, strength, innovation, and fulfillment. Our mission is: Helping people live the healthiest lives possible.

Our patients deserve the best in healthcare, and we deliver.

Job Description

The dispatcher is the primary focal point for all dispatch communications within the facility and to other Intermountain Facilities and various offsite facilities.

Essential Job Duties

  • 1. The dispatcher is responsible for dispatching, prioritizing and coordinating of services for emergency and routine service requests and for the management and maintenance of all records of said requests active and/or completed. May make and receive phone calls using PC-based telephony software.
  • 2. Responsible for orchestration of the calls and assistance as it relates to internal services and to other agencies such as police and fires services. May screen callers, using both scripted materials and non-scripted guidelines, in order to make an informed assessment of services needed.
  • 3. Monitors numerous alarms and alerts appropriate personnel as problems occur, thus ensuring hospital safety and security. Dispatches service personnel accordingly, based on type of service requested, using multiple mediums of communication, i.e. overhead paging, electronic alpha-paging software, two-way radio, and telephone.
  • 4. Alerts appropriate personnel necessary for the handling of hospital codes and other emergencies that may devolve upon building services departments for resolution. May also perform in-house emergency dispatch: executes emergency notification procedures, following strict procedural policies, based on the type of emergency. Contacts outside emergency agencies, e.g. Police, Fire, Hazmat, as instructed. Acts as liaison between all agencies and key personnel.
  • 5. Acts as a liaison between building services personnel, police and fire departments and emergency management and administrative team personnel.
  • 6. Trouble shoots for the entire building services communication and alarm systems.
  • 7. May receive patient transfer requests and facilitate communication between physicians to facilitate transfer of patients. May provide history and physical and discharge summary to the referring physician and document these actions appropriately.

Posting Specifics

  • Benefits Eligible: Yes
  • Shift Details: Full Time - Weekend Graveyard Shift
  • Department: Telecommunications

Minimum Requirements

  • Demonstrated basic computer knowledge, typing skills and exhibit excellent customer service and telephone skills
  • Demonstrated ability to prioritize and multi-task
  • Demonstrated interpersonal skills to function as part of a team and the flexibility and good judgment to work independently

Physical Requirements

  • Hearing/Listening, Manual Dexterity, Seeing, Sitting, Speaking, Standing, Walking

Please Note

All positions subject to close without notice. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Additional Details:

Working Hours 36

Primary Work Location Intermountain Medical Center

Expertise Clerical / Secretarial / Business Office Support

Job Type Full Time

Location US-UT-Murray