Fairmont Concierge Supervisor in Nanjing, China

Primary Location

Concierge SupervisorColleagues of Fairmont Hotels & Resorts are turning moments into memories for our guests by being ambassadors for our brand, our hotel and our community. As Concierge Supervisor, you will lead and inspire your team to grow their passion for personalized guest service by sharing the very best attractions, events and venues your destination has to offer!

Hotel Overview: Situated on the south bank of the Yangtze River, Nanjing is a cultural and commercial metropolis and the hotel will be part of a new residential and commercial development in the ever-expanding city. The hotel will feature 359 spacious guestrooms and suites and guests will enjoy a variety of restaurants and bars as well as a 1,800 square meter Willow Stream Spa, pool and fitness facilities, as well as 1,300 square meters of function and meeting space.

Summary of Responsibilities: Reporting to the Chef Concierge, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service

  • Lead and supervise the Concierge team to ensure they offer the best service, knowledge and assistance to guests

  • Assist guests with mail, messages, and all inquiries

  • Assist with any plans or arrangements the guest intends to make during their stay

  • Balance operational, administrative and Colleague needs

  • Assist guests regarding hotel facilities in an informative and helpful way

  • Follow department policies, procedures and service standards

  • Follow all safety policies

  • Other duties as assigned

Employee Status

Qualifications:

  • Previous experiences as a Concierge required

  • Must possess a professional presentation

  • Must possess outstanding guest services skills, sophisticated verbal & written communication skills

  • Computer literate in Microsoft Windows applications preferred

  • Strong interpersonal and problem solving abilities

  • Highly responsible & reliable

  • Ability to work well under pressure in a fast paced environment

  • Ability to work cohesively as part of a team

  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

  • Frequent standing and walking throughout shift

  • Occasional kneeling, pushing, pulling, lifting

  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:Must be legally eligible to work in China.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTSAt Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Primary Location: China-Nanjing-Fairmont Nanjing

Employee Status: Regular

Job Level: Management / Supervisory

Schedule: Full-time

Shift: Rotating / Shift Work

Closing Date: 11.Apr.2017, 10:59:00 PM

Req ID: NAN00318