Fairmont F&B Executive Assistant in Nanjing, China

Primary Location

Executive Assistant

**At Fairmont Hotels & Resorts, our Colleagues are with the exceptional service they provide to our guests – and also to one another. Showcase your interpersonal strengths as Executive Assistant, where your administrative and technical expertise will support successful operations and an unforgettable guest experience.

Hotel Overview: * *Situated on the south bank of the Yangtze River, Nanjing is a cultural and commercial metropolis and the hotel will be part of a new residential and commercial development in the ever-expanding city. The hotel will feature 371 spacious guestrooms and suites and guests will enjoy a variety of restaurants and bars as well as a 1,800 square meter Willow Stream Spa, pool and fitness facilities, as well as 2,500 square meters of function and meeting space.

Summary of Responsibilities:

Reporting to the DOFB, responsibilities and essential job functions include but are not limited to the following:* *

  • Personally greeting all internal/external guests, offering support and directing enquiries
  • Consistently offer professional, friendly and engaging service
  • Administer the day-to-day operation of the Executive Office
  • Prioritize all telephone calls, in-person visitors and schedule appointments
  • Provide all office administration duties such as written correspondence, mail, photocopying and ordering office supplies
  • Maintain confidential filling system for correspondence, policies, standards, regulations and various matters related
  • Complete and circulate meeting minutes as required
  • Assist departmental leaders in completing special projects as required
  • Follow departmental policies and procedures
  • Follow all safety policies
  • Other duties as assigned
  • Assist the DOFB in the day-to-day operation of the hotel as required
  • Coordinating schedule and arranging appointments
  • Prioritize all telephone calls and in-person external and internal visitors
  • Arrange all VIP reservation requests and associated amenities
  • Compose correspondence for the DOFB, such as welcome letters, guest follow-up letters, etc
  • Support internal hotel projects, tracking necessary action and updating reports as progress is made (ie. Hotel Goalds, annual budget, etc.)
  • Handle all office administration duties such as mail, phones, photocopying, office supplies
  • Schedule Executive Committee meetings, take and distribute minutes, and arrange/attend sub-committee meetings as required
  • Assist with and support staff events as appropriate, such as leadership meetings, executive retreat, staff receptions, etc
  • Attend receptions, dinners and meetings to translate for DOFB when necessary
Employee Status


  • Previous experience in an administrative role required
  • Must be able to type 50 words per minute
  • University/College degree in a related discipline an asset
  • Previous international hotel experience preferred
  • Strong interpersonal and problem solving abilities
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Highly organized, with the ability to prioritize and meet deadlines in a fast-paced environment
  • Highly responsible and able to handle confidential information with the utmost discretion
  • Professional telephone manner and demeanor with a natural response to ‘smile’ on the phone
  • Excellent interpersonal, written and verbal communication skills (composing faxes, letters)
  • Team player with strong initiative and self-direction
  • Computer literacy a must, with a strong knowledge of WordPerfect 6.0, Lotus, Excel, Word, Outlook and PowerPoint
  • Bi-lingual in English and Mandarin both written and verbal skills

Visa Requirements: Must be legally eligible to work in China

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!


At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Primary Location: China-Nanjing-Fairmont Nanjing

Employee Status: Regular

Job Level: Management / Supervisory

Schedule: Full-time

Shift: Day Job

Closing Date: 12.Jul.2017, 10:59:00 PM

Req ID: NAN00555