Asurion DevOps Engineer 1 in Nashville, Tennessee
Rapid Platforms and Infrastructure Delivery Team
How does working on Operations team that is Asurion's bread and butter when it comes to making our next generation fraud detection and claims system function sound? On a team where collaboration is huge with both on and offshore team members. Developing innovative and creative solutions is fostered and big picture thinkers have visibility into the whole organization.
*Role and Responsibilities: *
As the Operations Engineer, you will be responsible for providing technical leadership and ownership of middleware/application platform technologies for application platforms (e.g. .NetFramework, JBoss, Apache, and Tomcat). Orchestrate the frequent coordination and communication between application developers, engineering teams, and operations support teams through the delivery of new systems into the environment. You will define best practices for monitoring and maintaining system stability including creating ongoing maintenance activities to be performed by operations staff.
Hands-on technical leadership and support for business user and customer issues and incidents regarding the Asurion platforms through to resolution
Identify application reliability and availability improvements, and establish and build solutions to continue to drive an improved experience for our customers
Manage, motivate and inspire team of Application Operations engineers in various US locations at 1st and 2nd level support, providing on-call and escalation services.
Provide operational technical expertise to initiatives for the Asurion platform, data and applications, addressing a broad range of technologies including TIBCO, Pega, .NETFramework, running Java / PHP / Python applications on Linux
Triage, deep dive and troubleshoot complex issues in the Asurion application and infrastructure.
Collaborate with development, Engineering, and Operation resources to provide technical expertise and support on key initiatives for system availability and reliability.
Assist with environment setup, automation, and streamlining the standup and scale out of infrastructure.
Maintain and improve our monitoring and alerting systems
Build requisite automation for repetitive yet complex tasks and self-healing of systems through the use of scripts
Identify opportunities to leverage and train 1st line support to prevent escalations in the future
Continually drive for operational improvements and efficiencies
Develop, manage and follow operational policies and procedures including documentation and training.
Participation in weekend on-call rotation every 6 weeks or so
Here’s what you’ll bring to the team:
BS in Computer Science, Information Technology, or equivalent experience
1 years working experience in a DevOps related field.
Experience with Jenkins or similar build/CI systems.
Passionate about customer experience, service reliability and availability!
1 years of solid Technical engineer operations support experience dealing with global 24x7 application production sites, and experience managing such technical resources.
At least 1 to 2 years each of in-depth support expertise for several of broad range technologies, including some of the following: Java applications running on Linux(RedHat/Apache), TIBCO, .NETFramework, Pega, Oracle and MySQL.
Experience with AWS
Automation and instrumentation experience with at least two of Shell, Perl, Python and Puppet
Absolutely essential to work in a collaborative working environment as an operational extension of Engineering, fast paced and with a high rate of change
Experience working in a geographically distributed team, and managing such resources.
Asurion is the global leader in technology protection services. From lost, stolen and damaged wireless handsets to malfunctioning computers, gaming systems and more, Asurion, together with sister-company NEW, provides more than 200 million consumers worldwide with best-in-class service, repair, replacement and delivery. The company also provides products which can protect a consumer’s wireless content and software. Asurion is the exclusive provider to many of the world's premier telecommunications and retail companies. The company is privately-held with more than 14,000 employees and operates in six countries across three continents. For more information, please visit
Organization: *Tech Products
Title: DevOps Engineer 1
Location: TN-Nashville - Ragland
Requisition ID: TEC01369