JPMorgan Chase Digital IT Portfolio Management - Demand, Project Intake and BoW Planning Manager in New York, New York

The online and mobile channels for Chase currently support more than 32 million active customers; 9 million customers interact with us daily, making Chase the most visited banking portal in the US. Within Consumer and Community Banking, the Digital IT team is responsible for setting and executing strategies that align with business objectives and drive innovation across Chase Online and Mobile, helping to establish the best Digital banking customer experience in the industry. Within this fast-paced, high-talent IT organization, the Portfolio Management organization is the primary point of contact for intake and governance on the $250mm Digital IT book of work.

The Digital IT Portfolio Management team is seeking autonomous, motivated employees to assume the role of Project Manager for the Digital IT Portfolio. This candidate will be responsible for Demand Management, Project, Product and Scrum Intake Management and Book of Work Planning. In this role, this candidate will manage processes, maintain governance, and analyze project metrics across the Digital IT organization. This resource should also possess a strong background in PMO, as well as a comprehensive understanding of project prioritization, intake, approval and tracking processes. This resource will create and publish metrics that will be used to make decisions and improve overall Demand Management across Digital IT.

This Project Manager will provide high quality technology governance and solutions that address the growing demands on our business. They will establish and manage reporting that will improve the efficiency of our Demand Management process. This position requires experience with Clarity and Sharepoint and MS expertise (Excel, Word, and Powerpoint). This manager may manage other resources, over time. They will also be managing activities such as project related data collection from multiple lines of business, analysis of the results and decision making that will help to define our Digital Book of Work for each Digital release. In building the Digital Book of Work, this manager will help to assess priorities, work with cross Line of Business partners, analyze business cases and making decisions on what Digital should take into its release management process. This individual will also present findings and making recommendations to different groups for their action. This resource will need to have strong communication skills as they will work closely with other groups, both within and outside of Digital IT and across numerous business and technology teams.


  • Helpthe team to manage the cross-CCB project intake and Demand Managementprocess working toward continuous improvement, training of allstakeholders and continually increasing throughput

  • Managementof governance and standards across Digital IT including standardizationonto common PMO toolsets, processes, tracking and reporting

  • Managementof the Digital Book of Work planning process

  • Creation,preparation and distribution of weekly Project Management ReportingPackets on Digital Demand.

  • Reportingand analysis of cross-CCB roadmaps and project portfolios against projectintake requests evaluating remaining budget and capacity constraints.

  • CapacityPlanning (Scrum Intake management) across all Digital technology buildteams.

  • Creationof metrics to drive monthly and quarterly team business reviews forProject Intake processes.

  • Formulateand maintain release over release reporting.

  • Manageprocess improvement to strengthen the service delivery and projectdelivery teams.

  • Responsiblefor coaching and mentoring less experienced team members.


  • Bachelor'sdegree or equivalent work experience &/or specialized training in PMOand Project Management

  • 10to 15 years of experience in information technology with an emphasis onPMO, governance, oversight, project intake, analytics and reporting withknowledge of Technical Project delivery and Agile methodology

  • Strongknowledge of the CA Clarity PPM Tool, and Jira.

  • Excellentknowledge of the standard desktop applications including the Microsoftsuite (Excel, PowerPoint, Word, Project).

  • Strongwritten and verbal communication skills with senior management and anability to express thoughts and ideas clearly and concisely.

  • Experiencewith management reporting, performance analysis techniques andproject/process management and improvement.

  • Abilityto collect and analyze data, summarize finding and make recommendations.

  • Statisticalanalysis and/or financial forecasting experience preferred.

  • Detailoriented with strong organizational skills, ability to prioritize workefforts and manage multiple tasks simultaneously.

  • Independentlogical problem solver, analytical ability to synthesize data.

  • Abilityto lead and manage processes, projects, multiple, concurrent deliverables.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.