Capital One Manager, Big Data Production Support Engineer in New York, New York
11 West 19th Street (22008), United States of America, New York, New York
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Manager, Big Data Production Support Engineer
At Capital One, we have seas of big data, with rivers of fast data and we're bringing all of that data to the Cloud (AWS)! To tame it all we're using tools like Spark, Scala, Akka, Cassandra, Accumulo, HBase, Hadoop, HDFS, AVRO, MongoDB, and Mesos – and we're on the look-out for anything else that will help us.
As a future Manager, Big Data Production Support Engineer at Capital One, you will be working on cutting edge, high profile projects and are motivated by delivering solutions on an aggressive schedule. You’ll be able to identify and remove impediments, while successfully driving towards key initiatives. Building and maintaining strong relationships, earning and maintaining confidence with both customers and business leaders are critically important responsibilities.
Who you are:
· Aren't satisfied with status quo, and regularly look for creative ways to solve problems and help your team meet commitments
· Are insatiably curious - you ask why, you explore, and you're not afraid to blurt out your crazy idea
- Love learning new technologies and sharing them with your team
· Have a keen interest in using any and all appropriate tools, especially Cloud-based and Open Sourced, to solve the problem at hand
- Have strong verbal and written communication skills, due to the dynamic nature of collaborations with customers, vendors, and other engineering teams to solve complex business problems together
What you'll be doing:
· Work within a team of like-minded professionals to maintain our production environment of our internally hosted applications
- Learning new skills to build, support and maintain our on prep data lake and new Amazon Web Service (AWS) hosted infrastructure and applications
· Influence other teams and broader Engineering groups in adopting best practices
Strong working knowledge on Unix and Linux platforms
Leverage structured problem solving skills to coordinate multi-disciplinary problem resolution (involving the appropriate resources and making fixes as quickly as possible) and work with Problem management to ensure procedures are followed and all problems within scope are documented and closed appropriately
Work directly with various system owners and internal teams in managing supported environment
Participate in system design improvements and performance enhancements
Oversee Production deployments of current data driven applications
Owning all aspects of service delivery-including participation in the service readiness process to validate that all required Conditions of Satisfaction are met prior to project rollout
Work with IT & business partners to define system metrics and SLAs
Reviewing system test scenarios & test cases
Monitoring operating efficiency of existing application systems
Maintains system support documentations and Maintains inventory of applications and associated artifacts (DR plans, contingency plans, support guides, CIs, etc.)
Participate in DR exercises to recover applications and provide support to Ops testers
Drives the resolution of incidents, involves the appropriate resources and ensures fixes are implemented as quickly as possible.
Identify reoccurring issues and work with IT & Business partners to remediate using the problem management process
Coordinates, approves, and/or performs changes to the systems within their portfolio and their infrastructure
Periodically review and update the DR scripts to keep them updated. Keep DR information (Recovery Time Objective, Recover Point Objective, etc) .
Bachelor's Degree or military experience
At least 5 years of experience Production Support experience in Hadoop Unix/Linux environments
At least 2 years of database experience with one of the following: Oracle or SQL Server or PostgreSQL or MongoDB
At least 2 years of experience with web services architecture
At least 1 year experience with Cloud hosting solutions
At least 1 year experience with DevOps tools such asChef/Jenkins/Ansible/Puppet/Docker
Master's Degree in Information Systems, Computer Science, or Engineering
2+ years' experience scripting in languages such as Python/Ruby/Java
Experience working with Agile Development Practices
2+ years' experience with monitoring and automation tools such as Service Now, Diagnostics, Service Manager, Operations Orchestration, or Server Automation
2+ years' experience with monitoring tools such as Data Dog or Splunk
-1+ years’ experience migrating data and applications from on prem to AWS
At this time, Capital One will not sponsor a new applicant for employment authorization for this position