FedEx Office Production Specialist - S&G in Newark, California

Production Specialist - S&G

Locations:Newark, California



Job Description

Requisition ID: 26086-218655

Job Number: 1916930BR

Employment Type: Regular Full-Time

Job Category: Operations

Shift: Any

Region: 033 : CPCs

Address Line 1: 8000 Central Ave

City: Newark

State: California

Zip Code: 94560

Position Summary

The Production Specialist – Signs & Graphics (S&G) has the primary responsibility of producing complex orders and operating large format equipment that require more advanced knowledge and expertise. The Production Specialist – S&G will assist the Production Assistant Manager – S&G in managing, monitoring, and facilitating all Signs & Graphics systems and production processes. This team member may manage the tracking process, coordinate production, coordinate pick-ups and deliveries, perform final quality checks and ensure communication among shifts. In addition, the Production Specialist – S&G communicates with other team members and/or customers as needed during production and oversees job sharing with other FedEx Office locations and outside vendors. This team member may be responsible for taking customer orders and consulting with the customer regarding their order.

General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

  • Responsible for production on full service orders, including finishing services and large job management

  • Process and produce Signs & Graphics print/finish orders as requested and/or directed

  • Operate printing and auxiliary equipment

  • Perform all phases of equipment set-up, operation and routine maintenance

  • Maintain equipment and supplies, to include cleaning and repairing

  • Provide customer service, including problem solving to satisfy those needs with a minimum amount of supervision

  • Produce work in accordance to workflow requirements in order to enable Done Right On Time quality results

  • Follow instructions of supervisors and assists other team members in performing center functions

  • Apply a thorough knowledge of theory and technique to achieve the highest possible quality

  • Take preemptive action to prevent errors and waste

  • Troubleshoot equipment and customer problems using extensive knowledge of solutions and resources

  • Direct work of production team members

  • All other duties as needed or required

Minimum Qualifications and Requirements

  • High school diploma or equivalent education

  • 1+ year of related experience

  • Prior experience in design or graphics software preferred

  • Prior experience of FXO products & services offerings preferred

  • Commercial print environment experience preferred

  • Excellent verbal and written communication skills

  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

  • Ability to stand during entire shift, excluding meal and rest periods

  • Ability to move and lift 55 pounds

  • Ability, on a consistent basis, to bend/twist at the waist and knees

  • Ability to communicate effectively with customers, vendors, and other team members

  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

  • Ability to work with minimal supervision

  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions

  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility

  • Applies Quality concepts presented at training during daily activities

  • Supports FedEx Office Quality initiatives

EEO Statement

FedEx Office is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, creed, age, sex, gender, physical or mental disability, sexual orientation, gender identity, gender expression, ancestry, pregnancy, perceived pregnancy, medical condition, marital status, familial status, color, religion, uniformed service, veteran status, national origin, genetic information, or any other characteristic protected under local state or federal law.

We are committed to providing a safe and healthy environment for our Team Members and customers. All candidates offered employment are required to meet the FedEx Office employment qualifications applicable at the time of hiring, including a post offer drug screen which must be completed within 2 business days of any conditional offer of employment.

If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at