Oklahoma State Job Bank Employer SBC Collections Collections Representative I, Norman in Norman, Oklahoma

This job was posted by https://okjobmatch.com : For more information, please see: https://okjobmatch.com/ada/r/jobs/1350129 Under the direct supervision of the SBC Collections and Fraud Manager, the SBC Collections Representative 1 makes contact with customers to resolve delinquent consumer credit card issues. The incumbent must be able to maintain confidentiality when dealing with sensitive customer personal and account information. This position affects the company image and integrity.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1.Conduct inbound and initiate outbound contact with credit card customers via telephone and written correspondence to determine reason for delinquent consumer credit card accounts. Generate reminder letters; send to past due customers as needed.

2.Work assigned queues to completion on a daily and weekly basis to maintain delinquency at designated levels. Perform skip-tracing as needed.

3.Using established procedures, determine action to be taken regarding delinquency of consumer accounts.Resolve delinquent status on consumer credit card accounts by arranging repayment schedules.

4.Using various systems, including TSYS FlexCollect and TS2, and bank systems including CBS/Signature, document collection actions taken and follow procedures to ensure documentation is imaged for retention.

5.Research and/or analyze posting of account payments for correctness and accuracy, update customer information in various systems and upload documents to image hosting systems.

6.Complete requests to exercise Right of Set Off on CD secured credit cards. Work with ABO Time & Government department to ensure completion of necessary account maintenance. Provide proper instructions for applying and dispensing CD proceeds to ensure funds are applied correctly.

7.Prepare legal documents, such as files for attorneys.Check all incoming correspondence from the Bankruptcy Notification Center or customers' attorneys; determine level of servicing required and to determine any action needed or documents to be filed.

8.Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.


Support and uphold the Arvest Mission Statement.

Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.

Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.

Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company's overall operation.

Promote professionalism at all times.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


High school diploma or general education degree (GED) required

One (1) year customer contact experience required

Credit card collection experience or related experience preferred


Must be able to arrive at work on time, work on site and have regular work attendance

Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style

Must be able to provide cordial customer service regardless of customer personality, presence or communication style

Must be able to perform several tasks at once

Must be able to work in a stressful atmosphere

Must be ble to rotate job tasks

Must be able to occasionally work overtime

Must be able to greet others cordially

Must be able to coordinate multiple and changing priorities

Must be able to verbally communicate with all other associates

Must be able to operate telephone, scanner, copier and FAX machines

Must be able to move from department, division, or bank to department, division or bank to attend meetings

Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation


The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.

The associate may occasionally be required to lift or move up to 25 pounds.

Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.


The work environment characteristics described here are representative of those an associate encounters while performing the