Mayo Clinic REGISTRATION REP Job in NW WI Region, Wisconsin

Department: Revenue Cycle

A Life-Changing Career

Position Summary: Full time position that will help support up to 4 locations with registration.

Travel will be expected between Barron, Bloomer, Menomonie and Eau Claire.

Responsibilities: This position is responsible for greeting patients upon arrival, efficiently and accurately while, pre-registering, registering and scheduling all hospital visits, tests, admissions, and new or scheduled clinic patients.

Position will float to different areas of the department or to different sites as needed.

Records pertinent and accurate identifying information such as patient’s name, address, date of birth, telephone number, person to contact in case of emergency, attending physician, primary provider, and insurance company coverage as well as performing other related clerical duties as needed.

Identifies/verifies correct insurance coverage set-up according to patient’s insurance card and managed care contract listing.

Develops and maintains knowledge of general insurances guidelines regarding eligibility for coverage and reimbursement (i.e.

copay, deductible, coinsurance, etc.).

Initiate benefit verification for services as appropriate per patient’s plan requirements by utilizing electronic realtime tools to confirm coverage and contact insurance companies when assistance is needed to clarify benefits and insurance requirements.

Initiate review of charges and claims with either internal departments or insurance carriers to resolve patient account questions or discrepancies.

Request payments from patient for their out of pocket responsibility at or before the Point of Service.

Accept and process patient

payments for visits and account balances, ensuring cash is accurate and secure at all times.

Ability to work in multiple computer systems simultaneously.

Ensure all encounters occur in a courteous, professional and confidential manner using AIDET.

Safely assisting and utilizing lifting devices during patient transport.

Assists with training, orientation, and mentoring of new staff.

Qualifications: Basic accounting knowledge (understanding of debits and credits).

One year of customer service experience preferred

Frontline medical office experience preferred.

Minimum of a high school diploma or equivalent.

Basic cash handling skills preferred.

Knowledge of medical terminology preferred

Additional Qualifications: Ability to read and communicate effectively in English.

Basic computer and office equipment knowledge, and ability to operate windows based programs.

Ability to work out of multiple computer systems simultaneously

Detail oriented, strong organizational skills, and ability to multitask.

Consistently pleasant and helpful with strong customer service skills.

Must be able to demonstrate a calm, caring and helpful voice in handling difficult situations with patients and providers, i.e.

angry, upset or just concerned

Ability to work individually, and as a member of a team.

Ability to communicate effectively in English, both verbally and in writing.

Must possess excellent interpersonal skills and the ability to communicate effectively by phone or in person

Must be adaptable/flexible in a changing work environment which requires upgrading skills

Excellent interpersonal and communication skills.

Benefit Eligible: Yes

Exemption Status: Non-exempt

Compensation Detail: Education, experience and tenure may be considered along with internal equity when job offers are extended.

The minimum pay rate is $14.02 per hour.

Hours/Pay Period: 80

Schedule Details: Varied shifts: sites have 24/7 coverage, 7 days a week and holidays.

We are looking for applicants with flexibility to work various shifts at various locations

Weekend Schedule: Includes weekends

Recruiter: Veronica (Ronnie) Bartz

Why Mayo Clinic? Mayo Clinic provides the highest quality patient care by placing the needs of the patient first.

We are the largest integrated, not-for-profit medical group practice in the world with approximately 60,000 employees working in a unique environment that brings together the best in patient care, groundbreaking research and innovative medical education.

We offer a highly competitive compensation package, which includes exceptional benefits, and have been recognized by FORTUNE magazine as one of the top 100 “Best Companies to Work For”.

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).

Job Posting Category: Office/Secretarial/Clerical Support, Support Services

Job Posting Number: 83617BR


WI-NW WI Region