Festival Foods POS/SMS Systems Specialist in Onalaska, Wisconsin

Description Job Title: POS/SMS Systems Specialist FLSA Status: Salary Reports To: Information Technology Director

The POS SMS Systems Specialist will work with all Festival Foods locations to ensure complete customer satisfaction regarding the POS SMS system. This position requires advanced working knowledge of the grocery industry relating to the hardware, software & networking of the POS SMS system. This role provides in-house and onsite training, works closely with internal customers, and provides advanced troubleshooting and problem solving expertise to ensure the overall integrity of software/programming applications. This position will track, prioritize, and recommend change requests from the organization to ensure the reliability, manageability, and performance of the SMS POS is maintained.


  • Provide the business with a conduit to Information Technology and outside vendors for system management, business process improvement and product feature delivery.

  • Change request prioritization, recommendation, and tracking of all requests to modify the system.

  • Develop system management strategies and plans with emphasis on a business-oriented approach for POS system issues.

  • Responsible for setup of Festival’s new and existing POS implementation projects; including the configuration of onsite hardware, menu building, and training of POS for new and existing stores.

  • Provide subject matter expertise for POS system.

  • Provide customer support to all Festival Foods locations throughoutWisconsin.

  • Perform full range of application analysis, design, and programming functions for POS system software.


  • Bachelors degree in Computer Science or related field

  • A minimum of 2-5 years with POS systems management is required.

  • Experience with Microsoft Reporting and Analysis Services

  • PHP, web development, scripting and .Net skills are a plus

  • Familiarity with Change Management methodologies

  • Effective interpersonal and influencing skills

  • Demonstrated critical thinking and analytical skills

  • Excellent verbal, written, and communication skills


  • Sitting at a computer 75% of the time

  • Bending, stretching, and occasional lifting of up to 30 lbs. is required

  • Professional presence and proper phone etiquette is required

  • Ability to travel as necessary

WORK SCHEDULE The POS Systems/SMS Specialist is a full-time salaried position. The work schedule will mostly be between 7:30-5:00, Monday-Friday with occasional nights and weekends.

COMPANY OVERVIEW Festival Foods serves guests in over 20 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission! Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.

Requisition Number: 16-1720

Post Date: 11/28/2016

Title: POS/SMS Systems Specialist

Is Position Part-Time?: No

City: Onalaska

State: WI