WVU Research Corporation TBI Resource Coordinator in Parkerburg, West Virginia
Description Purpose The purpose of this position is to provide resource coordination services to individuals with Traumatic Brain Injury (TBI) so they can effectively access available services; and, to facilitate a seamless continuum of services across agencies. The incumbent will serve as a member of the State of WV Traumatic Brain Injury Program; identify unmet needs and barriers to accessing effective TBI services; collect data to support development of a funding stream for statewide brain injury services and supports; conduct regional outreach to identify and assist individuals with TBI in need of support services; and, provide training and technical assistance to improve service providers capability to offer effective, person-centered TBI services.
This position provides program, as well as direct internal and external client support services. Responds to inquiries and independently resolves matters of low to moderate complexity. Responsibilities require some judgment, resourcefulness, and originality, but diverse guides and precedents are usually available to apply or adapt to the circumstances. Work effort has considerable impact on client services, program and project image, with potential legal liabilities.
Duties & Responsibilities Responsibilities are functional in nature, and performed with general supervision. Specific tasks include, but are not limited to: 1) Provide outreach to regional and local service providers, support groups and community organizations regarding the availability of TBI resource coordination services, person-centered planning, positive behavior support consultation and unmet needs funding for individuals with TBI. 2) Arrange and conduct technical assistance and training activities for people with TBI, case managers, discharge planners, service providers, agencies and families regarding systems issues, information about TBI and available services and supports. 3) Facilitate person-centered planning with individuals with TBI and their supports to identify the person's goals and unmet needs and to develop an action plan to pursue and meet those goals. 4) Provide resource coordination for individuals with TBI and their families to help identify and involve needed supports and services, assist with coordination of services across agencies and facilitate problem solving when barriers or crises arise. 5) Provide training on person-centered planning and resource coordination/case management to service providers so that they can facilitate self-directed planning with individuals with TBI and their families. 6) Provide behavior supports through Positive Behavior Support training and consultation to individuals with TBI, families and other supports. 7) Assist individuals with TBI through the application process to pursue funding for unmet needs. 8) Maintain ongoing data collection to track the resource coordination and person-centered planning process from intake to outcomes. 9) Serve as a regional resource to TBI service providers in the region. 10) Participate in activities directed at facilitating consumer participation in legislative efforts to impact TBI funding and policy. 11) Participate in TBI State Program staff meetings and appropriate Center meetings/Committee assignments. 12) Maintain accurate, comprehensive records of training, technical assistance, futures planning and resource coordination activities. 13) Provide productivity, calendar and program reports to the Centers Data Coordinator, TBI Coordinator and Assistant Director. Perform other related duties as required by the TBI Coordinator and Assistant Director.
Supervisory/Lead Role This position reports to the CED Traumatic Brain Injury Coordinator. The incumbent normally receives minimal instructions on routine work, general instructions on new assignments. Supervision of others is not required; however, sharing of knowledge with others and team participation is expected in the role. Program, project or activity lead responsibilities will occur or be assigned in this position.
Physical Demands The incumbent must have good communication and hearing abilities. Incumbent must have good foot-eye-hand coordination, and be able to lift, carry and/or push weights of 20 lbs. Activities are predominantly non-manual though some manual work including transporting of receivables is required. Activities are predominantly non-manual.
Work Environment Works in standard office atmosphere with shared space and equipment. Moderate noise levels are experienced in the office area where the position is located. To accomplish the work, the incumbent must be able to travel statewide as needed, to parts of the state not accessible by public transportation, to provide client services, attend meetings and/or give training sessions. Some travel required to accomplish position objectives. Responsible to know and comply with all safety procedures.
Requirements Requisite Qualifications Education and/or Experience 1) Bachelor’s degree in psychology, special education, social work, public administration, rehabilitation or related field; 2) 5 – 7 years’ related experience; 3) 1 year experience working with individuals with TBI or other disabilities, as well as those administering and providing direct services to persons with disabilities; Or 1) An equivalent combination of education and experience.
Certifications, Licenses, Registrations 1) Valid driver's license
Skills, Knowledge, Abilities 1) Experience in service coordination/case management, familiarity with behavioral principles and their application. 2) Experience facilitating group process with individuals with disabilities. 3) Experience conducting training on issues related to Traumatic Brain Injury, resource coordination, person-centered planning and positive behavior support. 4) Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. 5) Good written and oral communication skills are necessary 6) Ability to write reports, business correspondence, and procedure manuals. 7) Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 8) Ability to apply concepts of basic algebra and geometry. 9) Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. 10) Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 11) Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. 12) Computer Skills - must be proficient with Microsoft Office software.
Behavioral Competencies 1) Technical skills – Strives to continuously build knowledge and skills; pursues training and development opportunities; assess strengths, weaknesses, and shares expertise with others. 2) Problem solving – Gathers and analyzes information, identifies problems, develops alternatives, uses reason even when dealing with emotional topics and works well in groups and resolves matters timely. 3) Internal & External Customer Service – Manages difficult or emotional matters with objectivity and openness; responds promptly to needs and requests for service and assistance; meets commitments and dates, notifies others if change occurs; provides, solicits and applies feedback; and builds goodwill through balanced contributions, positive approach, respect and support of others. 4) Communications – Demonstrates group presentation skills, participates in meetings, listens and gets clarification, is responsive and speaks clearly and persuasively in positive and negative situations. Writes and edits clearly and informatively, varies style to meet needs, presents numerical data effectively, and able to read and interpret written information. 5) Organizational Support – Aligns work and develops strategies to meet organizational goals; seeks to improve and promote quality; demonstrates accuracy and thoroughness; and upholds organizational expectations and values. 6) Self-Management – Responds to management direction; resourcefully adapts to changes in work environment and circumstances; responds well under pressure and manages competing demands; takes calculated risks, asks for and offers help when needed; is tactful and responsible for own actions. Adheres to work schedule and complies with leave management responsibilities.
Preferred Qualifications Education and/or Experience 1) Master’s degree in psychology, special education, social work, public administration, rehabilitation, or a related field. 2) Knowledge of West Virginia services delivery systems for individuals with disabilities.
Certifications, Licenses, Registrations 1) Valid Social Work license
Requisition Number: 16-0120
Post Date: 9/2/2016
Title: TBI Resource Coordinator
Position Type: Full Time
Work Hours: 40 hpw