24 Hour Fitness, INC. Assistant Operations Manager in Pearl City, Hawaii

Assistant Operations ManagerApply Now

Job Snapshot




Pearl City, HI

Employee Type:



Not Specified

Job Description

Location: 00496 Pearl City Super Sport- HIAddress: 1000 Kamehameha HighwayThe Assistant Operations Manager (AOM) assists the Club Manager (CM) or Operations Manager (OM) to ensure that the club delivers the best guest and member experience.

  • Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club.

  • Ensure that team members consistently execute the basics in punctuality, dress code compliance friendliness and cleanliness.

  • Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club.

  • Assist in the management of training, payroll budget and scheduling, policies and procedures, achieving service-based revenue goals and facilities maintenance.

  • Responsible for assisting and directing members/guests, monitoring incoming inquiries and ensuring proper check in procedures are followed.

This position directly or indirectly manages the following positions inside the club:

  • Service Representative (3-9)

  • Service Representative – Night (2-3)

  • Kid’s Club Supervisor (1-2)

  • Kid’s Club Attendant (2-7)

  • Group X Instructors

Essential Duties & Responsibilities

  • Ensure that all club members are delivered a high member service experience.

  • Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines.

  • Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience.

  • Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Computer Check-in, Telephone Inquiry, Guest Registration, Master Appointment Book, Cash Handling, Member ID Cards, Fitness Assessment scheduling, etc.

  • Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control.

  • Make daily banking deposits.

  • Order and maintain all supplies.

  • Supervise point-of-sales (POS) operations and file daily and weekly club revenue report.

  • Responsible for proper inventory receiving and inventory control activities per company guidelines.

  • Prepare inventory reports.

  • Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals.

  • Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests.

  • Assists in the planning and implementation of promotions and merchandising.

  • Ensure all team members are in proper uniform.

Certifications / Educational Level

  • High School Diploma or GED required.

  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required.


  • Must have 1-2 years’ experience in customer service function. Retail environment preferred.

  • Previous supervisory experience preferred.

  • Basic computer skills.