UPMC Office Assistant in Pittsburgh, Pennsylvania



At UPMC CancerCenter, we are committed to giving our patients the knowledge, inspiration, and specialty care that they need. We believe that no diagnosis should stop our patients from doing the things they love, or from living each day to the fullest. If you want to be part of a team that is making a difference we currently have an opportunity for a skilled and compassionate individual at our St. Margaret location.

As an Office Assistant you will be cross-trained on all front office responsibilities including, but not limited to patient check-in and check-out, insurance verification and authorizations and answering the phones. This position will be responsible for making and scheduling patient appointments, assisting customers and patients in person and on the phone, and communicating with various departments. As a member of the UPMC team you will be responsible for delivering the highest level of customer service to all patients and guests while consistently demonstrating our culture of service excellence.


  • Answer questions regarding patient appointments and testing.

  • Answer telephone, screens calls, takes messages, and provides information.

  • Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.

  • Complies with all UPMC Health System policies and procedures.

Maintain strict confidentiality related to medical records and other data.

  • Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.

  • Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.

  • Maintain clean, orderly waiting area including beverage area and reading materials.

  • Schedule, coordinate, and reschedule patients appointments. Relay necessary messages to staff and providers.

  • Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, and other tasks.

  • Verify necessary information and records in the medical record and computerized scheduling system.


  • High school diploma or GED required.

  • One year work experience, preferably in a medical office setting.

  • Knowledge of medical terminology preferred.

  • Word processing and computer experience preferred.

Licensure, Certifications, and Clearances:

  • Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities REQNUMBER: 592448