General Electric Application Operations Engineer in Providence, Rhode Island

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers. Explore how you can drive greater asset reliability, lower operating costs, reduce risk and accelerate operational performance with our Predix platform and software solutions.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

GE Digital is looking for an Application Operations Specialist for the Digital Workplace Solutions – Collaboration Technologies Team. The candidate will be responsible for Service Continuity and Service Delivery activities for GE’s portfolio of Software as a Service (SaaS) Collaboration Technologies, including Box, Yammer, O365 SharePoint.

Essential Responsibilities:

  • Serve as escalation point of contact for product, configuration and application issues/questions for collaboration tools portfolio services

  • Provide expertise to L1, L2 agents and assist with debugging, troubleshooting and triaging issues that occur for users

  • Feed new feature requests through to product management

  • Work with leads to resolve complex support situations

  • Evangelize best practices with customers and internal stakeholders

  • Write and update process and product documentation

  • Serve as liaison between GE and SaaS vendors to triage and restore service in case of outages Qualifications/Requirements:

  • BS in Computer Science, other discipline or equivalent work experience.

  • 3 years total work experience.

  • 1+ years’ experience working on an operations/service delivery project. Desired Characteristics: Technical Expertise:

  • Positive attitude when dealing with customers and co-workers.

  • Strong common sense and logical reasoning skills.

  • Exceptional troubleshooting, customer service, and analytical skills.

  • Sets an example in terms of quality, consistency and level of work, as well as work ethic and approach.

  • Familiarity with Microsoft O365 Products such as Yammer and SharePoint as well as SaaS Document management platforms such as BoxBusiness Acumen:

  • Goes above and beyond for the customer; builds a good customer relationship to best understand customer needs.

  • Addresses all customer concerns/issues in a timely and satisfactory fashion.

  • Exhibits thorough understanding of customer enterprise – as well as interdependencies between departments. Demonstrates ability to interact with influencers, stakeholders, and decision makers as part of a larger team.Leadership:

  • Completes assigned tasks on time and with high quality. Takes independent responsibility for assigned deliverables.

  • Discerns and understands own role in team and in relationship to their function. Recognizes collaborative behavior and participates in collaborative activities.

  • Accepts team membership and identifies with team goals. Does not impede collaboration. Elicits ideas from others to improve the work group's capabilities. Builds & maintains strong relationships with team members.

  • Communicates clear, concise, and relevant information to groups large and small. Distills information down to key points. Uses relevant and appropriate presentation techniques and adjusts message to audience.

  • Recognizes criticality of an event or service interruption based upon organization definitions. Follows established set of organizational escalation procedures.

  • Works with business units to determine mission critical applications.Personal Attributes:

  • Relentless passion to remove obstacles for customers using our products

  • Self-motivated with a strong sense of ownership, urgency and drive

  • Guides the conversation in a constructive manner; asks questions to uncover the critical information required to make decisions.

  • Fosters a strong working relationship with customer in order to generate a clear understanding of their needs and concerns; possesses ability to think from clients’ perspective.#DTR Locations: United States; Rhode Island; ProvidenceGE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.