AAA Northeast Marketing Call Center Representative, Bilingual in Providence, Rhode Island
AAA Northeast is one of the largest and most innovative membership organizations in North America. It is a multi-business organization comprising more than 50 locations in a five-state area. We provide valuable roadside service to our 3.7 million members, as well as many specialized services such as Financial Services & Loans, Insurance, Travel, Discounts, Auto Glass, and Driver Training. AAA is a key advocate for issues impacting the traveling public, such as highway safety, road maintenance and related legislation. We have a unique organizational model and many of our businesses are the largest and most sought after in their industries. AAA Northeast employees help and serve as a way of life. Through a 100-year legacy of service stewardship, our employees make valuable contributions to our workplace and the community that surrounds us. In order to continue our mission, our organization is expanding and we need talented people to work alongside us in creating our next 100 years.
Receives incoming calls from prospective and current Club members, selling new memberships, upgrades, Associate memberships and/or additional products and services as part of the Club's telemarketing function.
Responsible for closing the sale by obtaining accurate member and credit card information, using computerized system for information gathering; meets departmental goals; tracks daily activity.
Processes incoming phone requests from members for name and address changes, credit card payments and upgrades to memberships; ensures timely and effective processing of all change requests.
Places outgoing calls to prospective members to explain services and products offered, using salesmanship and Five Diamond Customer Service approach to close the sale; receives list of lapsed memberships and contacts former members, focusing on securing renewals; tracks daily activity.
High School Diploma or general education degree (GED) required.
Retail sales and/or telemarketing experience desired.
Fluency in verbal and written Spanish is required.
Demonstrated salesmanship skills required.
Customer service background and strong communication skills required.
Schedule: Monday-Thursday 2:30PM-9:00PM, Saturday 12:00PM-4:00PM, holidays and occasional Sunday
Requisition Number: 16-1556
Title: Marketing Call Center Representative, Bilingual
Type of Position: Regular