Kforce Customer Service Representative in Reading, Pennsylvania

Kforce has a client seeking a Customer Service Representative in Wyomissing, Pennsylvania (PA). Responsibilities Include:

  • Maintain good customer relations both on the phone and in person

  • Gather information from customers to help identify and solve problems

  • Confirm, schedule and re-schedule services for the customer

  • Set sales appointments for new customers

  • Answer billing questions

  • Complete general clerical duties as assigned

  • Work as a team with Service and Sales

  • Sell the value of our services and suggest upgrades to service

  • Have excellent listening and communication skills

  • Have a pleasant phone voice and ability to clearly speak and be understood on the phone

  • Demonstrate multitasking skills to enter accurate data and type while speaking with customers

  • Remain calm and able to work under pressure when busy and help other team members

  • Self-manage daily tasks and workload

  • Show a high level of personal organizational skills

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours