24 Hour Fitness, INC. Operations Manager Trainee in Redmond, Washington
Operations Manager TraineeApply Now
Location: 00492 Redmond - WAAddress: 7320 170th Avenue NEJob SummaryThe Service Manager Trainee (SMT) ensures that the club delivers the best guest and member experience.
Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club.
Ensure that team members consistently execute the basics in punctuality, dress code friendliness and cleanliness.
Hires, trains and develops a strong team of Service Representative and Kids’ Club professionals that delivers on company goals and reflects its values.
Ensures that the facility is well equipped, and provides a clean and safe environment for both members and employees.
Essential Duties & ResponsibilitiesService Management
Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines.
Resolve member concerns and complaints in a professional manner within 24 Hour Fitness corporate and club parameters.
Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience.
Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure.
Implement new operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance.
Make daily banking deposits.
Order and maintain all supplies.
Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports.
Responsible for proper inventory receiving and inventory control activities per company guidelines and prepare inventory reports.
Certifications / Educational Level
High School Diploma or GED required.
Bachelor’s Degree preferred.
Bilingual – Spanish preferred.
Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required.
1-2 years as Customer Service / Operations Associate.
Prior management experience in retail/hospitality industry leading 3-10 employees (preferred).