Kforce Support Engineer 4 / Product Support in Redmond, Washington

Kforce is seeking a Support Engineer 4 / Product Support in Redmond, WA.Summary:Employing over 100,000 passionate people worldwide, they empower every person and every organization on the planet to achieve their dreams. Their best in class advancements in cloud, mobile, machine learning, and AI are changing the way people go about their lives. Doing business in 170 countries, our client is dedicated to fulfilling their mission of helping you and your organization achieve more around the world.The Bot Framework team, part of the Artificial Intelligence & Research group is seeking skilled Software Developers to act as primary technical support for customers building bots with Bot Framework. Contract duration is three months, with potential for extension. The technical support team will be supporting both the Bot Framework and our Language Understanding products. Customer Support Engineers will work out of our Redmond office. They will have access to the Bot Framework and LUIS teams both to learn from, and to reach out to when support issues requires escalation.

  • Degree is highly preferred for this role, but not 100% required

  • Bilingual in any other language is huge benefit but not required

  • Performance measurement is work in progress and will work with the team to come up with metrics and what makes sense

  • Team is very small and very fluid and flexible

  • Demonstrated fluency in NodeJS and/or C# with basic knowledge of Azure Bot Service, and especially Azure Functions, having both Node and C# is bonus, but need to have at least 1; for Senior level candidates, need to have both

  • Stack overflow or GitHub experience

  • Strong verbal and communication skills a must

  • Solid writing skills are imperative as support will primarily take place over email, with additional support being provided via Stack Overflow, GitHub and over standard Azure support channels

  • Must be able to provide clear, concise feedback written in fluent, conversational English

  • Additionally, the Support Engineers will contribute to articles/blogs/FAQs and will be expected to produce code samples to directly address commonly arising problems

  • While English proficiency is required, we are keenly interested in candidates with equal skill in a second language (Spanish, Chinese, Korean and Russian)

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours