McKesson Biomedical RSA in Richmond, Canada
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. McKesson Imaging & Workflow Solutions provides a range of information technology solutions for hospitals and healthcare providers of all sizes and complexity. Our solutions for enterprise imaging and diagnostic imaging(radiology, cardiology), and workflow help customers improve collaboration and productivity, optimize performance and quality, and coordinate care while helping to maximize the value of their technology.
Every single McKesson employee contributes to our mission—by joining McKesson Imaging & Workflow Solutions you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
We understand the importance of a system that works together. Join our team of leaders to begin a rewarding career.
As a member of the Support Department with a combination of strong technical and broad clinical skills, the Biomedical Support Engineer provides clinical applications support and consultation services to Horizon Cardiology customers, over the phone, via remote connection and in-person at customer hospital sites. Acts as a technical resource person and Cardiology department subject matter expert to Support department staff and management. Travels to customer sites to assist with application / basic workflow issues and provide occasional gap training. Develops and delivers internal training and skills improvement workshops for support staff.
The Biomedical Support Engineer will work in collaboration with Tier 3 and Engineering to provide feedback that can be utilized towards product enhancement.
Responsible for providing technical, functional, and coding support to customer’s product support teams, field engineers or technicians who are diagnosing, troubleshooting and debugging highly technical or sophisticated software or computer systems. Responds to situations where first-line product support has failed to isolate or fix problems in software. Reports design, reliability and maintenance problems or bugs to software engineering/ design engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly or complex or technical in nature.
Provide remote support to end-users of Horizon Cardiology cardiac monitoring and evaluation applications.
§ Diagnosing software and hardware malfunctions and giving direction / training and technical guidance to other members of the Invasive support team and software development groups to identify and resolve problems.
§ Integrating Horizon Cardiology software with various hospital medical devices and hospital information systems.
§ Performing software and/or hardware upgrades to existing Horizon Cardiology systems.
§ Monitoring, gathering and analyzing data from various product sources and bio-medical literature in order to determine clinical significance of observed events and present findings at company internal and customer forums.
§ Interpret clinical user requirements and develop/convey engineering specifications to assist product development groups.
§ May be assigned to various projects utilizing skills.
2+ years experience providing technical support to product support teams, field engineers and technicians.
Experience with Cardiology department workflow.
Higher level medical communication protocols (e.g. DICOM, HL-7).
Technical support of cardiac hemodynamic monitoring systems.
Experience with computer systems and networking desired.
Very strong communication, interpersonal, writing, negotiation and presentation skills.
Demonstrated leadership skills
Excellent customer service skills.
Strong critical thinking skills and hands-on ability to work through symptoms and get to root cause.
Ability to work in a team environment and interface effectively with cross-functional groups to define and execute overall requirements.
Flexible schedule to work an irregular shift/on-call
Additional Knowledge & Skills
Technical support of cardiac hemodynamic monitoring systems.
Working understanding of FDA/ISO Quality System regulations
Familiarity with document / registry standards such as JCAHO, NCDR or STS desired.
High level of computer literacy (Windows OS, MS Office, Remote connectivity).
Prior experience in supporting/educating clinical users on use of bio-medical equipment or clinical technology solutions.
Security Clearance desired
Bachelor’s degree (Biomedical Engineering preferred) and 1-2 years of experience in job offered or related clinical/biomedical engineering position.
General Office Demands
Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.
We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.
But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
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No agencies please.Category: Technology