Robert Half Finance & Accounting Client Services Representative in RICHMOND, Virginia
The customer service representative interacts, builds, and maintains customer relationships in a professional and courteous manner and provides pricing and technical information relating to products and services. Successful candidates will have prior government procurement experience. This role provides solutions that demonstrate our brand promise, our full capabilities, and our focus on customer satisfaction.
Competent in all Customer Service functions especially processing customer quotes, orders, and other requests in a timely manner.
Communicate in a clear and professional manner to help solve customer problems via telephone, email, in-person, or fax
Technical competency regarding products, services, related industries and applications. This includes recognizing complementary products, accessory parts, etc.
Review, interpret, and execute nuclear, safety related orders, product submittals, RFPs, and contracts related to Federal Acquisition Regulations (FAR) and Defense Federal Acquisition Regulations (DFAR) to ensure compliance
Review certification packages to ensure proper traceability of product components.
Ensure timely delivery of product to customer by communicating customer expectations with Purchasing and Warehouse personnel
Interact with factory and sales people on customer's behalf
Expedite orders, returns, and requests for technical information when appropriate
Help resolve customer complaints/concerns
Manage time effectively and participate in projects outside Customer Service department
Demonstrate creative thinking when approaching challenges
Understand corporate initiatives and strategic efforts
Direct requests and elevate unresolved issues to the proper resource
Obtain technical information, evaluate relevant details, and relay information to factory and/or customer Please send resumes to firstname.lastname@example.org.
Robert Half Finance & Accounting is the world's leader in specialized financial staffing. We provide exciting full-time opportunities in the areas of accounting, bookkeeping, finance, audit, taxation and more. We pioneered the professional staffing industry, and we've been successfully matching professionals with employers since 1948. Our proven proprietary processes, along with our relationships in more than 340 locations worldwide, allow us to provide you unparalleled access to exciting career opportunities.
But don't take our word for it. Our company once again was named to FORTUNE® magazine's list of "World's Most Admired Companies" and was the highest-ranked staffing firm. (March 1, 2016), and 9 out of 10 of our clients and candidates would recommend our service to a colleague.
Contact your local Robert Half Finance & Accounting office at 844.539.2523 or visit roberthalf.com/finance to apply for this job now or find out more about other job opportunities..
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Equal Opportunity Employer M/F/Disability/Vet
Req ID: 04310-0008883062
Functional Role: Inventory Clerk
Postal Code: 23231
Compensation: $30,000.00 to $40,000.00 per year
Requirements: Customer Service, Sales, Billing, Negotiation, Complaints