Fairmont Butler in Riyadh, Saudi Arabia
**Warm, engaging service that anticipates our guests’ needs is a hallmark of our Fairmont Hotels & Resorts experience. We invite you to showcase your passion for guest service as a Butler, where your exemplary standard of care and personal attention will make our guests feel not only comfortable, but also valued.
Located just north of the city, Fairmont Riyadh will be part of a new mixed-use development project comprising the hotel, a convention center and commercial real estate space that will house multinational corporations as well as regional companies. The hotel will feature 298 spacious guestrooms, including Fairmont Gold. Guests will enjoy a selection of dining venues as well as spa and fitness facilities. The convention center comprises 4,000 square meters of meeting and function space
Summary of Responsibilities: Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Identify and anticipate guests’ needs and ensure personalized service is provided
Provide Food and Beverage services as required
Assist with any plans or arrangements the guest intends to make during their stay
Ensure that all requests from guests are made possible and are followed up on
Fully understand and have knowledge of all in suite services, technology, amenities, functions and systems
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Previous customer related experience an asset
Must possess a professional presentation
Must possess outstanding guest services skills and sophisticated verbal and communication skills
Computer literate in Microsoft Window applications an asset
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
*Physical Aspects of Position (include but are not limited to): *
Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting up to 20lbs.
Occasional ascending or descending ladders, stairs and ramps
Eligible candidate will be provided visa to have work permit required as per the local law.
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTSAt Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
Primary Location: Kingdom of Saudi Arabia-Riyadh-Fairmont Riyadh
Employee Status: Regular
Job Level: Colleague
Closing Date: 27.Jan.2017, 11:59:00 PM
Req ID: RIY00242