Henry Ford Health System Business Systems Analyst - Training & Knowledge in Rochester Hills, Michigan

GENERAL SUMMARY: Demonstrates and applies a broad knowledge of field of specialization through successful completion of moderately complex assignments. Successfully applies complex knowledge of fundamental concepts, practices, and procedures of particular area of specialization. Demonstrates knowledge of organization's business practices and issues. This position will primarily support– Service Desk Training and Knowledge.Specialization would include familiarity with Service Desk or Support best practices, building new hire and ongoing training programs and curriculum, knowledge capture and documentation creation for training and support consumption, classroom and CBT training delivery concepts, and electronic documentation repository systems. PRINCIPAL DUTIES AND RESPONSIBILITIES:Completes analysis of existing methods to promote effective operations through standardization, improvement, simplification, discontinuance, or other methods. Completes recommendations for business processes that ensure alignment with strategic direction; integrates business processes between multiple organizations.Completes the coordination of business process changes, assists in implementing system solutions.Performs full range of standard work for the professional field. Refers complex, unusual problems to others.Identifies and resolves more complex problems and applies problem-solving skills in order to deal with most situations.Demonstrates and applies a broad knowledge of field of specialization through successful completion of moderately complex assignments. Successfully applies complex knowledge of fundamental concepts, practices, and procedures of particular area of specialization. Demonstrates knowledge of organization's business practices and issues. Understands and has experience with Service Level Agreements.Maintains highest standards of honesty and integrity. Maintains confidentiality of employee, customer and corporate information.Other duties as assigned.

EDUCATION/EXPERIENCE REQUIRED:BS/BA in related discipline or Advanced degree (or equivalent Work experience).Five to eight (5-8) years of successful experience in related field.ITIL and or other industry certification, preferred.PMP, preferred.Experience in a Health Care environment and familiarity with HIPAA, preferred.Previous Epic or other EMR training and documentation experiencePrevious learning/teaching software experience (ex., Verint Impact 360 Coaching/eLearning module, other training software suite experience)Previous coaching or supervisory role experiencePrevious IT and/or Help Desk / Service Desk experience

Overview Henry Ford Health System, one of the largest and most comprehensive integrated U.S. health care systems, is a national leader in clinical care, research and education. The system includes the 1,200-member Henry Ford Medical Group, five hospitals, Health Alliance Plan (a health insurance and wellness company), Henry Ford Physician Network, a 150-site ambulatory network and many other health-related entities throughout southeast Michigan, providing a full continuum of care. In 2015, Henry Ford provided $299 million in uncompensated care. The health system also is a major economic driver in Michigan and employs more than 24,600 employees. Henry Ford is a 2011Malcolm Baldrige National Quality Award recipient. The health system is led by President and CEO Wright Lassiter III. To learn more, visitHenryFord.com. Benefits Whether it's offering a new medical option, helping you make healthier lifestyle choices or making the employee enrollment selection experience easier, it's all about choice. Henry Ford Health System has a new approach for its employee benefits program - My Choice Rewards. My Choice Rewards is a program as diverse as the people it serves. There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to Retirement Programs, an Employee Assistance Program (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other benefits and services. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.