Allergan Director, Information Technology in Rockaway, New Jersey

Director, Information Technology

Rockaway, New Jersey, United States at

Jul 01, 2016Post Date

148452Requisition #

Allergan plc (NYSE: AGN) is a bold, global pharmaceutical company and a leader in a new industry model – Growth Pharma. Allergan is focused on developing, manufacturing and commercializing branded pharmaceuticals and biologic products for patients around the world.

Allergan markets a portfolio of best-in-class products that provide novel treatments for the central nervous system, eye care, medical aesthetics and dermatology, gastroenterology, women's health, urology, anti-infective and cardiovascular therapeutic categories. With commercial operations in approximately 100 countries, Allergan is committed to working with physicians, healthcare providers and patients to deliver innovative and meaningful treatments that help people around the world live longer, healthier lives.

Our success is powered by our world-class team’s commitment to being Bold for Life. Together, we build bridges, power ideas, act fast and drive results for our customers and patients around the world by always doing what it is right.

Join one of the world’s fastest growing pharmaceutical companies!

At Allergan you will have the opportunity to thrive in a fast-paced, strategic environment where bold, innovative thinking isn’t just welcomed, it’s encouraged. Across all functions, we relish the opportunity to help our people fulfill their potential. Our rapid growth strategy means plenty of opportunities to step into the spotlight.

Position Description

This position will manage a team of highly technical engineering resources, who are capable of covering a broad range of technologies and infrastructure services. This leadership position will be responsible for leading this Technical Services team to success.

  • Size of Global Team: 10 internal + varying levels of external employees

  • Financial Responsibility: $10,000,000. USD

  • Budget Responsibility: yes

  • Bought in Services: yes

  • Projects per year: 40+ key engagements per year, including major projects

  • Sets clear direction for the team to follow.

  • Aligns IT Services with business and the overall IT strategy.

  • Builds an organization focussed on continuous improvements and operational excellence.

Provides measurement through balance scorecards, key performance indicators and customer

satisfaction surveys.

  • Achieves agreed business targets in terms of quality, time and cost.

  • Creates best in class technology service organization that relates to industry

best practice (price/performance etc.)

Main Areas of Responsibilities

  • Responsible for developing and maintaining a global end to end strategy for the engineering, architecture, operations, disaster recovery and stability of the Windows server platform, Active Directory, DNS and Citrix technologies.

  • Responsible for documenting global platform strategies, standards, work instructions and SOP’s.

  • Responsible for the service life cycle management of the aforementioned technologies including the design, architecture, engineering, implementation and 5 year technology roadmap.

  • Ownership & responsibility for delivering Global IT Infrastructure Services to all Allergan divisions, as it relates to the Windows server enterprise.

  • Responsibilities for this role include building a global technical services organization that will support enterprise systems, storage and backup & recovery infrastructure; including the engineering, operations, technical support and continuous service improvement functions.

  • Responsible for delivering an environment with system availability greater than 99.9 % annually.

  • Responsible for producing meaningful management metrics and KPI’s for all areas of functional responsibility.

  • Responsible for driving system virtualization of windows servers above 90% across the enterprise.

  • Responsible for ensuring that internally and externally sourced IT services in the area of Enterprise Systems Architecture, Systems Management, Capacity Management, Storage Management, Backup and Restore are all aligned with the business requirements of Allergan divisions. Those services are delivered in accordance with customer requirements, Allergan IT standards, GxP standards and are aligned with industry best practice standards.

  • Responsible for contract negotiation for all technical system software, license renewals and monitoring tool software. Such as the negotiating of Enterprise Agreements (EA’s) for Microsoft, Citrix, VmWare, Oracle and all other technologies associated with the Windows server enterprise.

  • Responsible for service level management, process improvements, demand management, capacity management, configuration management, change management , financial management, incident management & problem management, vendor management and contract management.

  • Develop and define strategic technology standards across Windows, UNIX, LINUX and AS/400 disciplines. Keeping abreast of new server, performance and virtualization technologies, defining business use cases where applicable.

  • Manage and develop the internal talent of the server engineering teams. Setting measureable goals, conducting performance evaluations and developing organizational succession plans.

  • Manage and direct internal staff, external staff, staff augmentation and 3rd party associates. Providing guidance, setting enterprise standards, overseeing results and quality.

  • Provide technology solutions that will support and align with business needs and requirements.

  • Manages the service or service portfolio offered to customers. (Leads decisions to add, freeze, modify or discontinue the service or services within the functional towers.)

  • Manages processes and resources delivering the service, responsible for overseeing the service delivery team, ensuring the coordination of this team in overall planning activities, service delivery and issue resolution.

  • Ensures across all divisions within Allergan that all supporting components of the service, including any associated Service Level Agreements (SLA), Operational Level Agreements (OLA) and Underpinning Contracts (UC) are aligned and managed as an integrated service.

  • Responsible for the overall continuous improvement, cost reduction and performance of the services.

  • Is responsible for the budgeting and resource allocation for the service(s) for which he/she is responsible.

  • Periodically monitors and reviews team performance against the SLA/OLA service and/or portfolio.

  • Plans and negotiates with business liaisons to establish the overall service(s) and the associated characteristics of service(s) needed.

  • Collaborates with IT Financial Management to establish and update the services pricing, chargeback and budget strategy.

  • Collaborates with the Allergan sourcing organization on supplier management.

  • Establishes/reviews/approves key contracts with external service providers, as required.

  • Negotiates key SLAs/OLAs, as needed.

  • Establishes/Updates/Approves the Service Catalogue entries, as required.

  • Ensure that he CMDB is updated & accurate.

  • May oversee (or chair a committee that oversees) continuous service improvement initiatives associated with ITIL core processes.

  • Contributes and collaborates with Global IT service lines and organizations, in order to maximize business value creation of products and services delivered.

  • Ensure effectiveness of completed remediation and/or completion of ongoing remediation.

  • Responsible for regular reviews and signoff on compliance documentation for IT systems, adjusting documentation to meet business and regulatory requirements, redesigning system documentation as necessary.

  • Adhere to Global IT Control Framework and processes, in order to increase quality and ensure IT compliance.


  • Minimum, 5 years of experience in managing a large scale enterprise level server infrastructure team in global environment. Delivering infrastructure services across geographic and business boundaries.

  • Capability to think in terms of industrial value chains and to manage the service end-to-end (from sourcing to pricing, from global to local).

  • Significant knowledge of enterprise level server architecture and virtualization technologies.

  • Significant knowledge of Active Directory, Windows server, VMware, Hyper V, Vsphere, IT Security, Citrix, Cisco UCS, high availability configurations, capacity management, system design, storage, backup and recovery technologies.

  • Experience in managing large scale global infrastructure and business projects.

  • Financial experience in managing operational and capital budgets, as well as experience with cross departmental charge back models.


  • B. S. Degree in Computer Science or 10+ years of relevant industry experience.