Haemonetics Application Support Analyst I in Rosemont, Illinois
Title: Application Support Analyst I
Location: United States-Illinois-Rosemont
Job Number: 161111698
Ensures the investigation and resolution of customer support problems, responds to problems in accordance with established policies and procedures, and assists the implementation and development of staff in completion of tasks .
• Assists with maintenance of company systems.
• Assists with software and hardware installation at customer sites or performs on site support, as assigned.
• Documents all support calls in AccuTrack system in timely and accurate manner.
• Receives and resolves routine customer support calls involving system software, hardware and/or operating system problems, maintenance and general inquiries.
Required Bachelor's Degree In Computer Science or equivalent
Required 1 year
Licenses and Certifications:
Required Training in C or Java, Unix or Windows, SQL and Oracle
Candidate Background: Skills, Knowledge & Ability: Minimum requirements:
Job: Customer Support & Services