Mattress Firm Customer Service Representative - Part Time - Galleria in Roseville, California

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Customer Service Representative - Part Time - Galleria





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Got Sleep? (Sleep Train, Inc.) in the Roseville Galleria Mall is seeking energetic and outgoing individuals for our Part Time Customer Service Sales Representative. This position will assist and interact with customers while selling bedding and related products in one of our Got Sleep? retail mall locations. Responsibilities:

Essential Duties and Responsibilities: • Provides exceptional customer service • Greets and interacts with customers promoting the Got Sleep Brand • Guides customers through the process of picking out Pillows, Mattresses, Lotions, and other accessories • Meets or exceeds assigned goals and quotas • Enters customers information and products into invoices, and processes payment • Handles daily cash, balances the books, and makes bank deposits • Receives and/or refunds customer payments. Performs financial duties including but not limited to: obtains credit authorization, processes credit/debit card transactions, processes checks electronically or manually, and follows company standards regarding payment procedures • Resolves customer complaints • Provides outstanding customer service • Demonstrates teamwork • Arranges for delivery of merchandise to customer • Moves mattresses and sets up showrooms • Works on projects assigned by Supervisor • Performs competitor shops and reviews • Actively engages in continuous training • Records performance statistics • Reports to work as scheduled, prepared to work • Opens and closes retail stores properly • Keeps current on all product knowledge • Attends required meetings • Follows and enforces all safety and security procedures • Demonstrates responsibility for all aspects of the store when working as the Acting Manager • Completes Retail Customer Service Associate Training Program • Uses office machines and computers with an emphasis on data entry • Performs general office work:
• answers phones
• files paperwork • restocks products • performs data entry and other similar tasks • Ensures general housekeeping and maintenance of the store on a daily basis, to maintain a clean and safe work environment (including, but not limited to: vacuums, cleans, empties trash, washes windows, keeps the sales floor clear of debris, etc., as well as inspects the outside grounds) • Maintains and updates all price tags and promotional material to coincide with promotional events • Receives continuous training and coaching by Supervisor • Demonstrates ability to quickly adjust to change and supports procedures that are required by the Company • Other duties may be assigned

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Enjoys meeting and interacting with customers • Demonstrates a positive and energetic attitude • Functions as a team player • Maintains a professional personal appearance • Possesses the ability to effectively manage multiple customers, projects and tasks

Education and/or Experience: High school diploma or general education degree; or prior experience and or training; or equivalent combination of education and experience.

Language Skills: Must have exceptional follow through to understand and follow written and verbal instructions. Ability to effectively, speak, read and communicate in English. Ability to comprehend correspondence and memos and present information verbally to customers, vendors and other employees.