RELX Group Tele Solutions Consultant NARS in Sacramento, California
Tele Solutions Consultant NARS
Telephonic Solutions Consultant
The State Net Solutions Consultant is responsible for front line Customer Support by working with our client’s government relations or compliance teams to achieve their business goals. Our Customers would view the Solutions Consultant as someone who could help them solve key business problems, serving as a trusted advisor or business partner. Works in a teaming environment and in conjunction with Client Manager to retain and grow revenue in account base.
As the Solutions Consultant your key roles and responsibilities will include:
Front line customer support for State Net products and is responsible for reactive/incoming inquires as well as proactive outreach and trainings.
Coordinate with Client Manager to execute customer business reviews with clients on a regular basis.
Understand, analyze and capture unique client information.
Identify upsell opportunities for Client Manager
Responsible for ensuring account by account Usage Plan is created and monitors active use of the State Net product in conjunction with assigned Client Manager and check, adjust, change the course, etc.as outlined in the workflow diagram.
Proactively provides customer and product feedback to other parts of the organization, specifically, issues related to product performance and product gaps.
Help clients navigate the Legislative and Regulatory process
Understand the clients organization to identify and understand solutions/product requirements.
Utilize deep understanding of the State Net value proposition as compared to competitors to differentiate State Net.
Conduct online trainings, webinars and over the phone trainings.
Travel to train clients
Ability to demo/train on State Net including all product delivery options.
Utilizes all required processes, tools, systems, sales metrics and reporting tools.
Meet or exceed sales goals and key objectives.
Other duties as assigned
BA/BS or equivalent work experience.
2 years demonstrated successful customer service or sales experience, preferably with complex solutions.
Experience in Legislative and Regulatory processes preferred
Ability to work cooperatively in a team environment and across the organization matrix to achieve group and organizational goals.
Understand and manage matrix relationships in the LN organization as well as relationships in other organizations/firms. Includes the ability to identify real decision makers and key influencers, and to predict how new events or situations will affect individuals and groups within an organization.
Ability to build strong relationships with others to establish a network of relationships.
Strong business acumen to understand the impact of your decisions on the territory performance as measured by revenue, renewal and Net Promoter Score performance.
Excellent communication and presentation skills;
Strong organizational and reporting skills.
May require local or overnight business travel up to 25%.
Ability to lift or carry laptop and collateral sales materials of approximately 25 pounds.
Competitive salary plus comprehensive benefits package to include:
Quarterly 401K Match
Paid Time Off
Two Paid Volunteer Days
Employee Stock Purchase Plan
Employee Assistance Program
Health Spending, Flexible Spending & Commuter Spending Accounts
The North American Research Solutions business of LexisNexis serves the information and workflow needs in the U.S. and Canada for professionals in the legal, government, corporate and academic markets using cutting-edge search technology. Legal and Business professionals rely on expansive LexisNexis® content and tools to make better informed decisions and achieve better outcomes in the practice of law and in managing their businesses.
LexisNexis Legal & Professional (www.lexisnexis.com) is a leading global provider of content and technology solutions that enable professionals in legal, corporate, tax, government, academic and non-profit organizations to make informed decisions and achieve better business outcomes. As a digital pioneer, the company was the first to bring legal and business information online with its LexisNexis services. Today, LexisNexis Legal & Professional harnesses leading-edge technology and world-class content, to help professionals work in faster, easier and more effective ways. Through close collaboration with its customers, the company ensures organizations can leverage its solutions to reduce risk, improve productivity, increase profitability and grow their business. Part of RELX Group plc, LexisNexis Legal & Professional serves customers in more than 100 countries with 10,000 employees worldwide.
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or firstname.lastname@example.org.
Primary Location NA-USA-CA-Sacramento
Req ID: LEX00FS6