UNITED HEALTH GROUP Patient Services Rep in SAN ANTONIO, Texas

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life s best work.(sm) WellMed provides concierge - level medical care and service for seniors, delivered by physicians and clinic staff that understand and care about the patient s health. WellMed s proactive approach focuses on prevention and the complete coordination of care for patients. WellMed is now part of the Optum division under the greater UnitedHealth Group umbrella. Primary Responsibilities: Schedules all new patient evaluations for Palliative Care Schedules all follow up appointments for Palliative Care Physicians, RNs and LVNs Responsible for mapping patient home visit driving routes for Palliative providers using a web based application (Google maps, Map Quest, etc.) Completes intake for all new patient referrals Updates and maintains master list of Palliative / Bridges Patients for reports Updates and maintains SharePoint with all patient changes Answer phones, resolves call or routes to appropriate contact Manages medical records (maintains, files / scans, prepares for schedule) Ensures all correspondence is scanned and/or filed in timely manner Processes requests for medical records release and maintains appropriate logs, etc Requirements To be considered for this position, applicants need to meet the qualifications listed in this posting. Required Qualifications: High school education or equivalent experience High school graduate or GED One to two years of related work experience including data entry Efficient with Microsoft Office applications to include Excel, Word and Outlook Experience with navigating Internet tools such as Google Map and Map Quest Working knowledge of medical office procedures and medical terminology Ability to accurately sort and file materials by alphabetic or numeric systems Effective communication and customer service skills required Preferred Qualifications: Bilingual (English / Spanish) language proficiency preferred