Tesoro Senior Manager, Retail Support Excellence in San Antonio, Texas

Requisition ID: 45941


Leads cross-functional development, efficiency and stabilization initiatives across the Retail Support functions of Construction Engineering & Maintenance, Retail Operations Support Real Estate, Merchandising and Retail Technology. Leads the development and maintenance of the Retail site-level and works to coordinate those efforts within the broader context of the Marketing technology road map. Identifies, designs, and implements process and system improvements within Retail, supporting site-level operation and Retail Operations execution. Manages assigned resources and engages Retail operations in the discovery, identification, interpretation and prioritization of profit-improving initiates. Communicates with all impacted stakeholders. Manages project schedules and implementation to achieve results within expected timelines.


  • Facilitates engagement, collaboration and alignment between Retail Support functions. Establishes and manages the on-time completion of cross-functional project plans.

  • Engages key Retail Support and Retail Operations stakeholders to understand and interpret business requirements and translate them into specifications for business improvement and efficiency initiatives.

  • Acquires an understanding of key site-level Retail functions, and integrates CEM, Operations Support Retail Technology and processes to aid in the achievement of Retail’s vision and strategy.

  • Monitors the advancement of industry-specific Retail systems and standards, and collaborates with Retail Support functional leaders to maintain a competitive level of functionality and support.

  • Manages assigned resources and ensures cohesiveness between improvements made between Retail Support processes and systems.

  • Develops and maintains an understanding of roles, responsibilities, practices, and guidelines for core Retail processes.

  • Designs, implements, and maintains performance measures and scorecards to measure Retail Support process improvements.


  • Minimum undergraduate degree in Business, Engineering, Process Control Systems or related discipline required

  • Minimum 7 years’ experience in project management and process improvement is required

  • Experience with Retail Petroleum process control systems, including integration with off-site systems

  • Experience implementing process improvements using Lean Six Sigma (Green Belt Level certification)

  • SKILLS:*

  • Excellent written and verbal communication skills

  • Excellent time management and decision-making required

  • Passion for action and results

  • A collaborative personality combined with strong interpersonal skills

  • Understanding of Retail Petroleum processes preferred

  • Strong computer application knowledge, including Microsoft (Excel, Word, PowerPoint, Project), Visio and SharePoint

  • Technical understanding of data interfaces and database concepts

  • Experience with cloud computing services (e.g. PaaS, SaaS) or other marketing tools

  • Marketing and/or Sales experience

Tesoro Corporation, a Fortune 100 company, is a leading independent refiner and marketer of petroleum products with a strategically focused presence in the western United States. Tesoro, through our subsidiaries, owns and operates seven refineries with a combined capacity of over 895,000 barrels per day. Our retail-marketing system includes over 2,400 retail stations under the ARCO®, Shell®, Exxon®, Mobil®, USA Gasoline™, Rebel™ and Tesoro® brands. Our full-service logistics business, a master limited partnership formed by Tesoro Corporation as Tesoro Logistics LP (TLLP), owns and operates 4,000 miles of crude oil, refined products and natural gas pipelines; 29 crude oil and refined products truck and marine terminals; 15 million barrels of storage capacity; two crude oil rail facilities; and four natural gas processing complexes. Headquartered in San Antonio, Texas, our operations span 18 states.

Our strength lies in our investment in employees and in their future. We measure success not only by the products we bring to our customers, or the financial results we deliver to our shareholders, but also by remaining true to our core values of safety and environmental stewardship, respect and integrity.

Discover your strengths and invest in your future by applying today.

Employees must be able to perform the essential functions of the job with or without reasonable accommodation.

EOE: Race / Sex / Veteran / Disability

Posting Notes: || San Antonio || Texas || United States (US) || SF:LI-YCP-1 || |Marketing & Retail || 78259 ||