MUFG Union Bank Credit Card Program Lead, Managing Director in San Diego, California
Discover your opportunity with Union Bank® and become a part of one of the world’s leading financial groups. Union Bank is a member of Mitsubishi UFJ Financial Group (MUFG), the world’s 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most-trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.
The Card Services Lead is an executive position responsible for the strategy development and leadership of the Bank’s credit card business. The incumbent’s primary responsibility is to ensure a profitable and growing customer base within numerous markets and geographic locations by designing and implementing short- and long-term business development, implementation, and retention strategies, managing operations and vendors, and performing robust portfolio management activities. Major responsibilities include:
Business Development and Execution
Ensure a profitable Credit Card operation by developing, and overseeing the successful development and implementation of a nimble and adaptive Credit Card business plan.
Enhance portfolio economics, product competitiveness, and customer experience by continuously analyzing and identify strategic / performance gaps and new growth opportunities; modify / develop initiatives to eliminate these gaps.
Partner with Finance to monitor and manage portfolio profitability.
Optimize cardholder engagement at all critical stages including acquisition, loyalty, and retention through the development and successful execution of Credit Card customer lifecycle strategy management.
Identify and implement best practices and new practices by remaining acutely sensitivity to market changes.
Source, identify and evaluate new business and investment opportunities that represent revenue potential for the Credit Card business line and organization.
Serve as a trusted advisor to the executive team by helping them prioritize opportunities that maximize ROI, drive growth, and close competitive gaps to be an industry leader.
Ensure customer acquisition and retention by meticulously analyzing and, when needed, recommending changes to marketing and pricing strategies.
Directly and indirectly manage product and sales teams, operations, vendor management, risk management, marketing, finance, technology and support teams and resources.
Ensure uniformity, efficiency and effectiveness in Credit Card operations and staffing; monitor progress and performance of implemented programs.
Partner with vendor and risk management teams to ensure proper management and monitoring of outsourced vendors and compliance with applicable business and other requirements.
Lead efforts for the strategic development and execution of credit risk control strategies, enhancements of credit policy, and portfolio-wide analytics and reporting.
Partner closely with Risk to identify opportunities within current credit strategies to optimize risk/reward trade-offs.
Education, Licensure, Year of Experience and Type of Work Experience
10 years’ previous work experience in a senior level management position.
15 years’ experience managing Credit Services functions.
Demonstrated experience developing and executing strategies for Credit Services within a retail bank environment.
Excellent and effective oral and written communication skills.
Excellent managerial and leadership skills.
Knowledge, Skills, and Abilities
Comprehensive knowledge of Credit Services and the environmental conditions in areas where the Bank does business.
Proficient in all Bank products and services and alternative delivery channels within a retail bank.
Ability to make decisions independently and obtain maximum staff performance.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.