Volunteers of America Southwest Director of Data Management in San Diego, California

Director of Data Management

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  • 19-Jun-2017 to 18-Aug-2017 (PST)

  • San Diego, CA, USA

  • Salary

  • Full Time

    Medical, Dental, Vision, Life, AD&D, 403B

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About Us: For nearly 120 years Volunteers of America has been the charity to step forward and help the most vulnerable in communities across the United States. Volunteers of America Southwest inspires hope through its ministry of service by providing individuals and families with the tools they need to improve their quality of life. We operate twenty-eight human service programs in the areas of education and social development of children, treatment and rehabilitation, housing, veteran and aging services. Each year more than 13,000 lives are changed through our services. Our programs are located in San Diego, Imperial, Riverside and San Bernardino Counties. To learn more about us visit us on line at http://www.voa-swcal.org/

Job Description:

The Director of Data Management is responsible for ensuring the overall success for Data Operations and/or implementations of data management systems, analysis, interpretation, and evaluation for Volunteers of America Southwest service product line. This is a hands on leadership role responsible for supporting data implementation and ongoing production cycles. The role includes responsibility for the efficiency and quality of the operating processes. The position includes responsibility for hiring, retaining, evaluating, and leading data entry team members. This is a strategic role that drives the operational planning and success of Data Operations while also championing new technologies and methodologies which lead to more efficient Data Operations. This position is responsible for capacity planning, budget planning and managing to the budget.



  • Overall quality and timeliness of data operations and/or implementation processes.

  • Responsible for data coordination and overall data management of resources.

  • Effective communication of data management problems and delays.

  • Establishing status and metrics that encapsulate performance and utilization in a clear and effective manner.

  • Manage teams that are responsible for delivery of Data Operations including hiring, mentorship, training, retention, evaluations.

  • Responsible for handling overall data collection and reporting.

  • Responsible for the development and coordination of processes that ensure data accuracy and integrity to include establishing standards for the collection of quality data collection and proper data collection procedures.


  • Provide technical leadership to the team.

  • Manage the technology roadmap and prioritize projects for Data Management team.

  • Closely work with infrastructure and architecture team to build a strong Data Management infrastructure.

Client Implementation:

  • Develop processes and management practices to reduce implementation delays and improve client onboarding experience.

  • Manage internal and client expectations. Communicate and report issues and bottlenecks as needed.

Data Operations:

  • Handle Client data loads and manage quality issues and other delays.

  • Iteratively improve processes and automation to reduce failures and increase load speeds.

  • Provide training and serve as a source of knowledge and expertise as a data expert.

  • Develop key reports that demonstrate established key business indicators and outcomes for each service line.

Supervisory Responsibilities:

Direct Reports

  • The Data Coordinator will report to the Director of Data Management

Indirect Reports

  • Total Data Entry Staff (Including Managers, Caseworkers, A/D Specialists, Intake Specialists, Enrollment Specialists, Contract Administrator, Outreach, Outcome and Data Specialists)


  • Bachelor's degree plus 10 years' systems or business operations experience.

  • Strong communications and leadership skills.

  • Experience with Healthcare data intake processes or operations.

  • Experience in Healthcare Data warehousing and reporting.

  • Experience managing organizations.

  • Experience managing technology delivery teams.

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