U.S. Marine Corps MCX SALES ASSOC NF1* in San Diego, California

U.S. Marine Corps
1 vacancy in the following location:
  • San Diego, CA
Work Schedule is Shift Work - Permanent

Opened Monday 10/17/2016 (6 day(s) ago)

** Closes Monday 10/24/2016 (1 day(s) away)

Job Overview

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. As a service-oriented organization, we never waver in our commitment to our Corps.

This position is located at Marine Corps Exchange, Marine Corps Recruit Depot, San Diego, CA. Candidates selected for this position will serve as a Sales Associate for MCCS.


Serves as the Sales Associate and is responisible for providing the highest quality of customer service and sales support to all customers in our Marine Corps Exchange stores. Sales Associates within the Marine Corps Exchange are expected to provde a Dress Blue Exerience that wil make our customers want t return again. Responsible to ensure customers are taken care of at all sevice and sales touchpoints throughout the store. May be scheduled at the checkout specific sales area, specialty category or customer service desk.

Responsible for meeting all personal and department sales goals. Assists the Sales and Experience Managers in execution of corporate service programs, promotions and other events. Completes all sales and return transactions using the point of sale system. Assists and serves customers with location, selection and purchase of merchandise with an appearance of assigned area(s).

Ensures items are properly marked. Checks merchandise, rings sales on cash register, receives payments, makes change, bags or wraps merchandise and completes related sales records. Responsible for assigned change fund. Assists in inventories, ensures proper accountability and security of assigned area(s). May monitor fitting rooms. May perform general houskeeping duties such as cleaning or dusting fixtures and merchandise. May sort and replensish merchandise. Understands and articulates all MCX value stories, programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange (MCX).

Provides World Class Customer Service with an emphasis on courtesy. Understands and operates within all service policies and exercises an "I can DO that!" mentality when a customer problem occurs. Proactively identifies opportunities to resolve customer problems and concerns before they happen. Takes ownership and follows up wih customers to ensure their problems were resolved.

Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level Supervisor, or proper point of contact for help when problems arise.

Adheres to safety regulations and standards. Prompty reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and preventon of sexual harrassment.

Job Requirements
Key Requirements
  • See Duties and Qualifications

Takes advantage of all training opportunities to develop service and sales/selling skills. Develops a general understanding about the brands and products sold within the store. Partners with Specialists and Managers to provide answers to product questions from customers.

Relays customer comments and concerns to Sales or Experience Manager. Identifies opportunities to produce add-on sales at the front line through suggestive and consultative selling. Ensures all sale, ad and promotional items are signed and placed according to brand standards. Ensures assigned service area is merchandised to brand standards wth proper product placement. Communicates product outs to Sales Manager.

Identfies and reduces all risks of loss and/or theft. Actively engages in organizationa trainin opportunities that develop personal and professional skills related to: time management, emotiona intellegence, interpersonal skills, career planning, public speaking and small group leaderhip.

May require food handling safety training, handling and certifcation.

May require training and handling of Western Union and other customer services offered. May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections.

Performs other duties as assigned. This is a mixed position where the inumbent must be able to lift and carry objects up to 45 lbs. independently and objects over 45 lbs. with assistance.

At least 1 year experience working in a customer and sales-focused environment is preferred. Cash handling, basic math and register experience stongly preferred.

Ability to read and understand operating standards and procedures for service, service recovery, sales and store brand and work within the position to execute these standards properly. Abilty to work in a high performance atmosphere with commitment to service and sales goals. Attenton to detail is required.


Security Clearance

Not Applicable

Additional Information
What To Expect Next

All applicants who submit an application via our Careers page at www.usmc-mccs.org/careers will be able to view their application status online.


Review our benefits

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:

  • Stability of Federal Civilian Service

  • People with passion for doing work that matters

  • Quality of Work Life Balance

  • Competitive Pay

  • Comprehensive Benefit Packages

  • Marine Corps Exchange and Base Facility Privileges

Other Information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

*Education/certification certificate(s), if applicable.

*If prior military, DD214 Member Copy

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with “TA” stamped in red on front of card.



Salary Range: $10.50 to $10.50 / Per Hour

Series & Grade: NF-2091-01/01

Promotion Potential: NA

Supervisory Status: No

Who May Apply: Open to All Sources

Control Number: 453604800

Job Announcement Number: 22615