G4S Secure Solutions (USA) Inc. Lobby Concierge (San Mateo, CA) in San Mateo, California

Job Introduction:

The world’s leading private security organization, G4S, has an immediate job opportunity for a Lobby Concierge. As a Lobby Concierge, you will greet employees, visitors, vendors, and represent the company brand to all those who pass through the main lobby of the building. The successful candidate must possess a professional demeanor, the ability to balance a myriad of daily tasks, and display superior communication abilities. In addition, this position involves support for quick and effective response to Employee, security, facilities, and other related service needs.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Role Responsibility:

  • Provide friendly, cordial, and exceptional customer service for the business
  • Act as the steward for all general building security desk operations
  • Answers calls, greets Employees, supports inquiries and all front-desk operations
  • Directly support security access control and visitor management; Internal and external customer relations
  • Assist in fostering a security-centric culture
  • Foster and maintain strong relationships with people at all levels of the organization
  • Ensure compliance with company policies and processes
  • Troubleshoot problems, gaps in services, and recommends solutions to Site Supervisor
  • Serve as key member of a site building/crisis response team
  • Handle other lobby security desk duties as assigned
  • Maintain a professional appearance and work area at all times

The Ideal Candidate:

Education, Licenses and Certifications Required
  • Must possess a high school diploma or equivalent
  • Pass any State-required training or other qualifications for licensing
Type and Length of Specific Experience Required
  • A minimum of one (1) year work work history in a security role
  • Prior experience working within the hospitality or retail industry
  • Work history must include demonstration of:
  • Ability to interact cordially and communicate with the public
  • Ability to work effectively under high stress situations
Skills Required
  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail
  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Be able to work flexible schedules
  • Must not use illegal drugs. Must be able to pass a drug test with negative results (except when undergoing documented medical treatment).
  • Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military
Physical Requirements and Environment

Environment: *Indoor and outdoor, temperature ranges from moderate to extreme cold and heat *

Major activity: *Walking, standing, speaking, listening, observing *

*Physical efforts to carry out job duties: *Standing, walking, and sitting. Minimal to no stooping or kneeling.

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer*and an Alcohol- and Drug-Free Workplace*

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

Job Reference: SS48262

Number of Positions: 2

Job Category: Security/Protective Services

Contract Type: Full Time

Salary: $17.5 - $17.5

Location: San Mateo, CA

G4S Region: Americas

Country: United States

G4S Business Unit: Secure Solutions

Closing Date: February 9, 2017