HP Customer and Sales Support Manager with German in Sant Cugat del Valle, Spain

Customer and Sales Support Manager with German

Description -

The Customer & Sales Support Manager (shortened CSSM) works within a European, multicultural and fast moving business environment, supporting Sales Operations, BU and Sales Force within the area of quote to order. He/she is located in a central QTO team and has a wide variety of responsibilities, including the following:

  1. Consultancy & Design of Product Offering:
  • Key contact for the Sales organization for Customer E-Catalogue and Portal related matters

  • Guide Sales and implement optimal catalogue structure

  • Proactively informs Sales/Customer on any major change in offering or pricing

  • Provide B2B solution consultancy (no B2Bi)

  • Provide consultancy on product offering and pricing

  • Performs triage on issues and redirects to appropriate teams

  1. Catalogue Deployment & Maintenance:
  • Drive Catalogue set-up & maintenance in line with Sales and Customer requirements

  • Proactively manage EOL and NPI in customer offering and catalogue

  • Manage offering and pricing update across BUs and coordination across regions

  • Accountable for quality and availability of customer catalogue and pricing (including PCCS)

  • Set-up simplified deals.

  • Obtain price approval for customer offering and circulate within account team

  • Contract/Deal Setup & Mgmt

  • Supports bid preparation by providing margin, config and quote support

  • Manages standard and simplified deal set-up

  • Manages external lease renewal process with customer

  • Manages offering and pricing updates for all Bus

  1. Customer support and communication:
  • Provide customized portal training

  • Manage all quote requests

  • Acts as single point of contact on issues regarding offering, catalog, B2B portal access and capabilities

  • Proactively inform Sales or Customer on any major change in the catalogue

  • Manage Demo/Certification unit requests

  1. Metrics & controls
  • KPIs control and Global Business Services (GBS) and implements corrective actions in case of deviations.

  • Supports the team for timely closure of all cases impacting the team’s KPIs

  • Prepares and presents metrics evolution monthly presentations

  • Monitors, troubleshoots, and improves area-of-control operational processes to ensure optimum performance and practice consistency

General responsibilities:

  • responsible to achieve the individual objectives, as agreed with the direct manager/supervisor at the beginning of HP’s fiscal year and as reflected in HP’s performance management tool (i.e. perform2win)

  • responsible to caring for / securing the department’s equipment under his/her ownership during the duration of his/her employment

  • ensures proper backup and handover during vacation and other absence

  • applies internal policies to ensure HP policies and audit requirements are met

  • respects HP’s rules of confidentiality and private information policies

  • performs additional activities related to department’s activities as assigned by managers

  • demonstrates fundamental understanding of legal concerns and requirements, operations Fundamentals, HP

  • Businesses/Operations Integration

  • understands and effectively integrates HP's corporate vision, line-of-business objectives, and associated value propositions within operations program design & roll-out

  • understands HR's role in corporate governance and accesses this expertise in support of a positive corporate environment

  • demonstrates fundamental understanding of information management systems and infrastructure

  • develops methods for supporting innovation and change across the organization

  • approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution

Responsibilities regarding Health and Work security

  • knows the health and work security regulations

  • to pass the mandatory labor medical check-up and to take part in Health and Security training sessions, whenever called for

  • to announce immediately the employer and/or the designated employees about any situation related to the working environment, they have strong reasons to consider a real danger for the health and security of the employees, as well as accidents of their own.

  • to inform the manager and/or the employer about the accidents he suffered

  • not to unplug, deactivate, modify or randomly stop the machines, and to correctly use these devices

  • to work together with the employer and/or the designated employees in order to implement all the measures required by the labor and health protection inspectors

  • to provide all the necessary information required by the labor and health protection inspectors

  • is complying with the protection instructions against the fires establish by company management


(Knowledge, skills, experience)

  • degree level education in Economics or IT related fields

  • extensive experience of HP’s Operational capabilities, especially around the Direct business of PPS/EG

  • experience in working with multiple countries/sub- regions at a high level of complexity

  • fluency in English

  • supported country’s language fluency – where applicable


(Behavior, attitude, capabilities)

  • strong leadership profile

  • customer focus

  • strong operations management background

  • good understanding of the cross-BU Q2C business

  • persistence, the ability and will to find a way to make it work

  • ability to multitask within a fast-paced and dynamic workplace

  • analytical and problem solving skills, manages time periods with high stress level (quarter-end)

  • attention to detail paired with a good level of strategic thinking

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (Spain)

Travel -


Relocation -


EEO Tagline -

HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.

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