HP Sales Support Operations Coordinator for France in Sant Cugat del Valle, Spain

Sales Support Operations Coordinator for France

Description -

 Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters.

 Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial postsales programs).

 Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.

 Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.

 Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.

 Represents team as a subject matter expert on internal processes to other functions and organizations.

 Handles customers with moderately complex issues,including some "top-tier" customers (customers with strategic importance and complex relationships).

 Communicates with both internal and external customers at the individual contributor and management levels.

Education and Experience Required

 First level university degree or equivalent experience.

 Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).

Knowledge and Skills

  •  Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management.

  • Mastery in English and French language required.

  •  Intermediate understanding of moderately complex internal operational issues.

  •  Developed problem-solving and analytical skills.

  •  Broad knowledge of the end-to-end process of sales operations.

  •  Developing knowledge of local legal compliance issues.

  •  Demonstrated teamwork and collaboration skills.

  •  Ability to structure and apply developed organizational skills to manage daily operational issues.

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (Spain)

Travel -


Relocation -


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