Abbott Global Commercial Training Manager in Santa Clara, California
Abbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. With a portfolio of leading, science-based offerings in diagnostics, medical devices, nutritionals and branded generic pharmaceuticals, Abbott serves people in more than 150 countries and employs approximately 73,000 people. Please note that candidates need to be eligible to work in the U.S. without Abbott sponsorship.
Primary Job Function:
The Global Commercial Training Manager is responsible for leading, coordinating, and facilitating the development and delivery of training programs and initiatives designed to improve organizational effectiveness and enhance the customer experience across all roles within the organization.
Core Job Responsibilities:
Responsible for implementing and maintaining the effectiveness of the quality system.
Primary interface for the Global Commercial Organization to support common program development and instructional/organizational design efforts with: Global Marketing; R&D; Service, Quality; HR; and Area Training Managers for both on-market products and new product launches.
Understands the selling process; service/support process and successfully communicates this process to others by ensuring that trainers are prepared and qualified to conduct appropriate training.
Develop and deploy consistent methodologies for training and organizational development including needs assessments; program instructional design and development; cultural change initiatives; group interventions; and effectiveness measurement.
Incorporates effective measures of success with employee performance; based on training programs provided. Monitor; track; and report on training curriculum performance via LMS.
Coordinate across division training organizations for knowledge sharing and common initiatives. Develop and lead projects and initiatives. Participate and lead corporate and cross-divisional projects and teams as needed.
Responsible for delivering timely and effective training to employees and customers to maintain or increase customer satisfaction.
Position Accountability / Scope:
Position held accountable for translating and implementing training strategies for the global business unit. Manages the training resources to ensure expenses are within approved budget.
Bachelor’s degree in Organizational Development; Life Science; Engineering or related fields; MBA highly desirable.
Minimum Experience / Training Required:
Minimum 7 years of management experience and at least 3 years of experience leading teams.
Minimum of 3 years of organizational development and training experience.
Knowledge of diagnostics customer base, with an emphasis placed on the Hematology market and customer, sales/marketing strategies, systems technology & business excellence is preferred.
Strong communication skills and adaptability to change.
Key competencies required for success in this job include:
Excellent written, presentation and verbal communication
Ability to work independently, deal with ambiguity, and meet deadlines in a fast moving environment focused on results
Ability to operate in a cross-functional matrixed organization structure to drive direction, decision making, and priorities
Ability to quickly learn and ramp up in new subject matters to drive relevancy to stakeholder interactions
In addition to the above competencies, the successful candidate will have additional capabilities in the following areas
Highly accountable, with ability to independently lead and coordinate training projects
Desire and ability to lead the organization to ensure goals achievement.
Strong work ethic, self-motivation, and resourcefulness
Must be proactive, resourceful, and demonstrate intellectual curiosity to anticipate business needs.
Skill and confidence in dealing with people at all levels of the organization.
JOB FAMILY: Tech Support-Instruments
DIVISION: ADD Diagnostics
LOCATION: United States - California - Santa Clara
WORK SHIFT: Standard
TRAVEL: Yes, 10 % of the Time
MEDICAL SURVEILLANCE: No
SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://188.8.131.52/content/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://184.108.40.206/content/common/External/EEO_Spanish.pdf
Abbott is about the power of health. For more than 125 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 150 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.
The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.
We invite you to explore opportunities at Abbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.