24 Hour Fitness, INC. Service Representative Lead in Santa Monica, California

Service Representative LeadApply Now

Job Snapshot




Santa Monica, CA

Employee Type:



Not Specified

Job Description

Location: 00183 Santa Monica SS - CAAddress: 2929 - 31st. StreetJob Summary The Service Representative Lead (SRL) provides customer service support to the club members and guests.

  • Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code.

  • Responsible for assisting and directing members/guests.

  • Supervises the front desk and retail operations.

  • Monitoring incoming inquiries and ensuring proper check-in procedures are followed.

Essential Duties & Responsibilities

  • Greets, checks-in, and services all members, and registers all guests.

  • Answers the phones and obtains appropriate information and transfers calls as necessary.

  • Keeps the front desk and surrounding areas orderly and clean.

  • Monitors Retail goals and ensures club is on track to meet and exceed assigned goals.

  • Partners with Facilities Maintenance on repairs and maintenance and general upkeep in the club.

Qualifications: Knowledge, skills & abilities

  • Strong interpersonal and communication skills, including proper telephone etiquette. Able to generate, maintain and demonstrate a friendly, enthusiastic and positive attitude.

  • Possess a strong customer service focus. Responds professionally to requests and inquiries from guests, members and staff.

  • Possesses strong organizational skills. Understands basic record keeping practices and procedures. Able to file both alphabetically and numerically.

  • Demonstrates the ability to organize and prioritize multiple tasks.

Educational Level

  • High School Diploma or GED required.


  • Must have 6 months Service Representative (SR) experience.

  • Experience with multiple phone lines preferred.