24 Hour Fitness, INC. Service Representative Lead in Santa Monica, California
Service Representative LeadApply Now
Santa Monica, CA
Location: 00183 Santa Monica SS - CAAddress: 2929 - 31st. StreetJob Summary The Service Representative Lead (SRL) provides customer service support to the club members and guests.
Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code.
Responsible for assisting and directing members/guests.
Supervises the front desk and retail operations.
Monitoring incoming inquiries and ensuring proper check-in procedures are followed.
Essential Duties & Responsibilities
Greets, checks-in, and services all members, and registers all guests.
Answers the phones and obtains appropriate information and transfers calls as necessary.
Keeps the front desk and surrounding areas orderly and clean.
Monitors Retail goals and ensures club is on track to meet and exceed assigned goals.
Partners with Facilities Maintenance on repairs and maintenance and general upkeep in the club.
Qualifications: Knowledge, skills & abilities
Strong interpersonal and communication skills, including proper telephone etiquette. Able to generate, maintain and demonstrate a friendly, enthusiastic and positive attitude.
Possess a strong customer service focus. Responds professionally to requests and inquiries from guests, members and staff.
Possesses strong organizational skills. Understands basic record keeping practices and procedures. Able to file both alphabetically and numerically.
Demonstrates the ability to organize and prioritize multiple tasks.
- High School Diploma or GED required.
Must have 6 months Service Representative (SR) experience.
Experience with multiple phone lines preferred.