Robert Half Technology Technical Support II in Saraota, Florida
Robert Half Technology is seeking a candidate for one of our client's Helpdesk. Under moderate supervision, this person maintains, analyzes, troubleshoots, and resolves PC & Mac hardware and software issues and identifies network problems related to PCs and Macs. They will also install and configure PC and Mac software and hardware, and perform repairs, upgrades, and replacements as needed. They will support and maintain user account information including rights, security and systems groups. This person also tracks problem history, documents processes, problems, and resolutions.
With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.
Our parent company, Robert Half, once again was named to FORTUNE® magazine's list of "World's Most Admired Companies" and was the highest-ranked staffing firm. (March 1, 2016)
Contact your local Robert Half Technology office at 888.674.2094 or visit roberthalf.com/technology to apply for this job now or find out more about other job opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Equal Opportunity Employer M/F/Disability/Vet
Req ID: 01070-9500206259
Functional Role: Help Desk/Tech Support II
Postal Code: 34230
Compensation: $16.00 to $19.00 per hour
Requirements: 1 year minimum of Help Desk experience - 3 years preferred Provide excellent technical support service to our employees & freelancers Respond to helpdesk tickets according to our SLA Troubleshoot and repair workstation hardware and software Troubleshoot and repair general network connectivity Troubleshoot remote users by phone Some office facilities/admin functions might be required Experience using a ticketing system The ability to manage multiple projects/tasks at once Ability to diagnose and resolve hardware and software problems Solid knowledge of PC Operating Systems (Both Windows 7, MAC OSX required) Previous experience integrating Apple PCs into a Windows server environment. Solid understanding of mobile devices and operating systems (iOS, Android, Windows) Experience performing hardware and software upgrades