Robert Half Technology IT Service Desk Specialist in SeaTac, Washington
Looking for typical L1/L2 Service Desk remote support. Individual must offer top notch customer service and have high technical aptitude. Proven, successful, IT Service Desk job history is a plus but will consider all candidates including recent graduates. All candidates should be available for shifts that range from 430am-8pm, 7days a week including holidays.This position is unlikely to convert to permanent.JOB DUTIES:- Serve as the IT departments central point of contact for all employee and vendor hardware or software issues, questions and IT service requests, providing outstanding customer service.- Maintain a broad understanding of the IT organization- Provide tier 1 and some tier 2 technical assistance and support for incoming queries and issues related to IT systems, following documented troubleshooting procedures- Respond to all high severity incidents, following established procedures- Analyze and respond to service requests for hardware, software, and user accounts following defined processes and documented requirements- Administer approved access for user accounts and apply security policies for employees and vendors in Active Directory and other systems- Install computer software on production desktop devices- Develop technical knowledge base articles and keep the knowledge base current- Respond to audit requests- Mentor and train team members- Collaborate with other teams on projects or special assignments as assigned- Other duties as assignedQUALIFICATIONS- Two years of customer service or community service experience required- One year of IT Service Center or equivalent experience required- Flexible to work varied shifts, weekends and holidays required- Highly analytical thinking skills required- Must possess exceptional verbal and written customer service skills- Proficiency using Microsoft products and platforms required- Two years certified or accredited technical training preferred. For immediate consideration, please send your resume to Jennifer.Clowdsley@rht.com.
With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.
Our parent company, Robert Half, once again was named to FORTUNE® magazine's list of "World's Most Admired Companies" and was the highest-ranked staffing firm. (March 1, 2016)
Contact your local Robert Half Technology office at 888.674.2094 or visit roberthalf.com/technology to apply for this job now or find out more about other job opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Equal Opportunity Employer M/F/Disability/Vet
Req ID: 04410-0008875385
Functional Role: Help Desk/Tech Support I
Postal Code: 98198
Requirements: MS Windows 7, Active Directory, MS Office