CompuCom Network Field Service Technician - A+, NET+, Network+ in Seattle, Washington

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Network Field Service Technician - A+, NET+, NetworkNext

Ref No.:

17-01142

Location:
Seattle, Washington

At e X cell , we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

We’re currently looking for a Network Field Service Technician with strong experience and involvement in network design, planning, and implementation.

Overview:

  • Provide basic remote access solution implementation and support: VPN, Terminal Services, and Citrix

  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security

  • Respond to service tickets based on alerts and notifications generated by a remote monitoring and management system

  • Troubleshoot and repair all network, hardware, and software related issues

  • Provide system documentation maintenance and review in ConnectWise

    Qualifications:

  • Extensive Operating System and Application installation / troubleshooting experience in both Microsoft and Apple environments

  • Required certifications include CompTIA A+, Network+, Server+, CCNA (or higher), HP Server, IBM Server, Lenovo, Dell, Lexmark, HP

  • 3+ years of IT Support relating to technical issues involving Microsoft core business applications and operating systems

  • Experience with Remote Management and Monitoring (Kaseya, Labtech)

  • Basic knowledge and support of disaster recovery solutions

  • Experience working as a small / medium business consultant supporting client project and upgrade plans

  • Proficiency in MS Office

  • BS in IT or related field preferred

    Physical & Cognitive Requirements:

  • Ability to travel daily - approximately 30%

  • Ability to travel overnight on occasion

  • Read and interpret policies, legal instructions, and technical documentation

  • Communicate difficult information in a neutral and professional manner

  • Remain calm in emotionally-charged situations

  • Manage simultaneous and conflicting priorities

  • Organize and meet deadlines

  • Positive mental attitude

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .