24 Hour Fitness, INC. Operations Manager in Seattle, Washington

Operations ManagerApply Now

Job Snapshot




Seattle, WA

Employee Type:



Not Specified

Job Description

Location: 00886 Northgate Fifth Super Sport-WAAddress: 507 NE Northgate WayThe Operations Manager (OM) ensures that the club delivers the best guest and member experience.

  • Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club.

  • Ensure that team members consistently execute the basics in punctuality, dress code friendliness and cleanliness.

  • Hires, trains and develops a strong team of Service Representative and Kids’ Club professionals that delivers on company goals and reflects its values.

  • Ensures that the facility is well equipped, and provides a clean and safe environment for both members and employees.

Essential Duties & ResponsibilitiesService Management

  • Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines.

  • Resolve member concerns and complaints in a professional manner within 24 Hour Fitness corporate and club parameters.

  • Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience.

Club Administration

  • Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure.

  • Implement new operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance.

  • Make daily banking deposits.

  • Order and maintain all supplies.

  • Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports.

  • Responsible for proper inventory receiving and inventory control activities per company guidelines and prepare inventory reports.

Certifications / Educational Level

  • High School Diploma or GED required.

  • Bachelor’s Degree preferred.

  • Bilingual – Spanish preferred.

  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required.


  • 1-2 years as Customer Service / Operations Associate.

  • Prior management experience in retail/hospitality industry leading 3-10 employees (preferred).