HP Field Support Engineer -Pagewide Web Press in Seoul, South Korea
Field Support Engineer -Pagewide Web Press
HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.
HP has an impressive portfolio and strong innovation pipeline across areas such as:
-blended reality technology - our unique Sprout by HP will change the way people do things
-Ink in the office
-tablets, phablets, notebooks
We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!
If you are our Field Support Engineer in Seoul, you will have a chance to :
provide their onsite support to our PWP customers in tasks like installations, training, technical break fix and / or consulting support.
Qualified Field Support Engineer (FSE) of PWP, responsible to provide onsite contractual support for designated PWP customers including, but not limited to, break fix, preventive maintenance, professional consulting.
The FSE primary focus is on fulfilling HP-customer service contract
Assists Country manager and ASM in their overall responsibilities.
Responds to assignments by PWP Call center, Korea country manager and direct calls from the customer
Communicates with internal and external PWP support levels in accordance with the Escalations Management Process: Call Center, regional Tier 3 team, etc…
Owns onsite technical activities including escalations
Responsible for timely performance of maintenance routines
Assist customer/s with achieving operational excellence
Assumes responsibility for professional troubleshooting, minimizing customer’s downtime and HP costs
Manages onsite inventory, responsible for timely replenishment
Operates as customers satisfaction catalyst – alert and anticipate potential problem
Key Skills required
• Engineering & industry background and experience. Understanding of digital printing / inkjet technology in particular – strong advantage
• Strong technical & troubleshooting skills
• Problem solving attitude
• Customer facing experience
• Fast learner.
• Self-disciplined, ability to work independently with no close supervision
• Proactivity with good attention to detail
• Comfortable with English – verbal and written skills are must
No shift premium (Korea, Republic of)
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