Fairmont Guest Relations Agent in Shanghai, China

Primary Location

Guest Relations Agent

Hotel Overview:

Proud, legendary and lavish, Fairmont Peace Hotel, overlooking Shanghai’s Huangpu River, boasts a history that overshadows

that of any other hotel in the Far East. Features 270 elegantly appointed guestrooms and suites with a selection of six

restaurants and lounges, the historic Peace Hall and Fairmont’s award-winning Willow Stream Spa.

This position is only open to Chinese citizens

Summary of Responsibilities:

Reporting to Guest Service Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service

  • Greet, check in and settle guest accounts while ensuring all service standards are followed

  • Assist guests regarding hotel facilities in an informative and helpful way

  • Follow department policies, procedures and service standards

  • Follow all safety policies

  • Other duties as assigned

Employee Status

Qualifications:

  • Proficient in the English language (verbal & written), second language is an asset

  • Must be able to handle a multitude of tasks in an intense, ever-changing environment

  • Ability to focus attention on guest needs, remaining calm and courteous at all times

  • Previous customer related experience an asset

  • Previous PMS experience an asset

  • Computer literate in Microsoft Window applications an asset

  • Must be able to type 25 words per minute

  • Must possess a professional presentation

  • Strong interpersonal and problem solving abilities

  • Highly responsible & reliable

  • Ability to work well under pressure in a fast paced environment

  • Ability to work cohesively as part of a team

  • Hospitality Diploma is an asset

  • Must be flexible in terms of working hours

  • Must have the ability to handle cash effectively and accurately

Physical Aspects of Position (include but are not limited to):

  • Constant standing and walking throughout shift
  • Insert all requirements as needed

Visa Requirements:Chinese Only.

APPLY TODAY:Whether you're launching your career or seeking meaningful employment, we invite you to visitwww.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Primary Location: China-Shanghai-Fairmont Peace Hotel

Employee Status: Regular

Job Level: Colleague

Schedule: Full-time

Shift: Rotating / Shift Work

Travel: No

Closing Date: 17.Feb.2017, 11:59:00 PM

Req ID: PCE01291