Akamai Technologies, Inc. Director of Operations, APJ in Singapore, Singapore

Director of Operations, APJ

Singapore, Singapore

Sales Operations

3 days ago Post Date

008443 Requisition #

About the Job

This role is responsible for supporting the APJ Regional MD establish a streamlined and consistent business engagement model across the region enabling the business, driving the cadence of business information in support of the regional MD, and managing MD communications. This role will be responsible for planning and directing all administrative and operational activities for the APJ MD, in partnership with his/her executive admin. This role will act as a liaison point between the APJ Leadership Team and other key stakeholders, providing oversight and guidance to regionally critical projects.

This role is key in supporting the regional MD in both their shorter and long term planning whose initial focus is:

  1. Articulate a three-year strategy/set of strategic drivers for the region

  2. Help ensure adherence to our global policies, including the Code of Ethics and the Anti-Bribery Policy

  3. Create local empowerment focus and associated delegated areas of authority

  4. Communicate the annual plan and geography-based strategy across the region

  5. Actively support global expansion and associated risk management in the region

  6. Communicate a clear set of objectives in their MD capacity; and

  7. Act as a ‘One Akamai’ and culture steward


  • Gain a good working knowledge of the strategic aims of the region and the regional business plan and build strong relationships with the regional leaders.

  • Coordination of short, medium, & long term strategy planning, including facilitation of regular status updates and refreshes as well as supporting the MD in managing the end to end regional planning process.

  • Manage efforts to align and document strategic objectives to functional and divisional groups across the region.

  • Manage rhythm of business preparation and follow up, including QBRs, Operating Committee meetings etc.

  • In partnership with the regional MD implement programs to ensure attainment of business plan for growth and profit.

  • Oversee day-to-day management of resulting and existing projects, helping to prioritize project work and drive operational excellence and efficiency programs based on team resources, capabilities, time and regional focus.

  • Identify and report external factors that may impact company’s business development and delivery activities.

  • Responsible for the development and implementation of an operational regional risk management framework, assessing internal and external risks to regional operations and partnering with the European Leadership Team to mitigate these operational risks, and ensuring that appropriate escalation measures are in place.

  • Set up regular review mechanisms with the APJ business leadership to ensure a consistent approach to measurement, education around regional strategy and accountability.

  • Responsible for coordinating the production of analysis and reports around regional activity and achievements to regional and executive leadership team, partnering closely with Finance on fiscal reporting.

  • Partner closely with GREWP and HR on regional business continuity planning and emergency response processes.

  • Responsible for preparing targeted communications and presentations for meetings, summits, off-sites, and announcements in a timely fashion.

  • Coordinate the operations function and provide direction and structure for delivery of key projects.

  • Establish key performance indicators for APJ operations and regional delivery activities.

  • Continuously review the function’s performance and monitor external benchmarks to maintain a continuous improvement ethos.


Basic Qualifications

  • Bachelor's degree in business or related field, advanced degree preferred.

  • Excellent networking and interpersonal skills, with a proven ability to successfully collaborate across teams.

  • Proven experience in effecting change, through effective cross group collaboration.

  • Experience leading and executing projects in a complex matrix organizational environment and work on several diverse projects at the same time.

  • Attention to detail, with a proven results/execution orientation.

  • Capable of strong individual contribution and influence across non-direct reporting teams.

  • Ability and emotional maturity to work in a productive and cooperative way with a variety of people.

  • Strong analytical and communication skills with the ability to influence.

  • Ability to translate ideas into clear, high impact e-mail communications and presentations.

  • Ability to maintain good judgment in fast-paced, high-stress environments whilst maintaining the highest level of ethics and integrity.

  • Strong oral and written communication skills, and presentation-building ability.

  • Adaptability, flexibility and the ability to deal with ambiguity associated with working in a fast paced and changing environment.

  • Strong program and project management and negotiation skills while working within established business priorities and constraints.

  • Demonstrated problem solving skills; the ability to deal with conflict and multiple constituencies and manage multiple simultaneous objectives is imperative.

  • Previous experience in either a business operations role.

  • Advanced proficiency in Microsoft Office suite of products specifically Excel and Powerpoint.

  • This role will require 25-30% travelling.

Desired Qualifications

  • Certification in, Six Sigma, Lean or other process improvement methodologies, project management and resource forecasting.

About Akamai Technologies

Akamai is the global leader in Content Delivery Network (CDN) services, making the Internet business ready—fast, reliable, and secure—for its customers. The company's advanced web performance, mobile performance, cloud security and media delivery solutions are revolutionizing how businesses optimize consumer, enterprise and entertainment experiences for any device, anywhere. Headquartered in Cambridge, MA, Akamai has offices around the world and operates the most pervasive, highly distributed CDN—with more than 200,000 servers in 110 or more countries—delivering up to 30% of all Web traffic. Learn more atwww.akamai.com/careers.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more atwww.akamai.com/diversity.

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status. If you'd like more information about EEO rights under United States law, please click here.