Fairmont Duty Manager, Front Office in Singapore, Singapore

Primary Location
Duty Manager, Front Office

This position focuses on customer service and builds partnerships with other departments to ensure that guests’ needs are attended to promptly. To respond to situations and activities at the Front Desks, Lobby any another other hotel premises that requires attention and all emergencies. Leading the Front Office team through organizational changes and providing support and manage the Front Desk operations and hotel room inventory

Hotel Overview: The Fairmont Singapore is ideally situated at the crossroads of Singapore's business, cultural, entertainment and shopping districts. It offers 769 luxurious guestrooms and suites, a collection of 16 distinctive restaurants and bars and 70,000 square feet of prime meeting space - all supported by our Singapore hotel's award-winning service teams

Summary of Responsibilities:

Reporting to the Director of Front Office Operations, responsibilities and essential job functions include but are not limited to the following:

  • Ensure the safety, security and loss control policies and procedures are compiled within the hotel

  • Provide direction and leadership to the HEAT (Hotel Emergency and Action Team) and if needed, calls for the evacuation of people and staff from areas affected by fire, flood, bomb threats or civil disturbance

  • Maintain visible image of management at all times.

  • Assist employees and guests by handling guest feedback, both written and verbal and include investigations into guest complaints.

  • Ensure documentation of all guest related issues using FCS log.

  • Meet, greet and room VIPs and making courtesy calls to guests

  • Conduct daily briefings presenting business issues, hotel information and coach and train colleagues on guest handling skills.

  • Conduct investigations when Front Desk colleagues are unable to balance their cashiering ledger and/or cash float.

  • Coach and train colleagues and carry out disciplinary actions when necessary.

  • Attend scheduled meetings, departmental and interdepartmental meetings.

  • Co-ordinate full house activities, handle pledge relocations of guests.

  • Control hotel room inventory and manage room availability for check in.

  • Ensure procedures of On-Call Valet desks and driveways are manned at all times and operate efficiently.

  • Queue management

  • Complete any collateral assignment

Employee Status


  • Minimum Diploma in related field or University degree

  • Minimum 3 years of Hotel Front Office experience

  • Sound__Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system

  • Knowledge of Opera would be of advantage

  • Read, write, speak English fluently

  • Good guest interaction skills

  • Good listening skills

  • Sound decision making

  • Good interpersonal and communication skills

  • Leadership__/People management

APPLY TODAY:Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!


At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

We regret to inform that only shortlisted candidate will be notified.

Primary Location: Singapore-Singapore-Fairmont Singapore

Employee Status: Regular

Job Level: Management / Supervisory

Schedule: Full-time

Shift: Rotating / Shift Work

Closing Date: 31.Jan.2017, 11:59:00 PM

Req ID: RTP00617