Henry Ford Health System Care Coordinator I (Social Work Case Manager) - Southfield - HAP Midwest in Southfield, Michigan

General Summary:

This position is responsible for case management services provided to the membership of HAP Midwest Heath Plan MI Health Link within the framework of the Annual Case Management Plan.

Principal Duties and Responsibilities:

  • Perform comprehensive clinical and diagnostic assessments for members meeting institutional level of care

  • Clinical and diagnostic evaluation and review of chronic condition information related to complex medical needs, behavioral health needs, activities of daily living (ADL’s) and instrumental activities of daily living (IADL’s) for long term supports and waivers

  • Long term services and supports clinical and diagnostic assessments and care planning for members with complex and chronic conditions including performing and arranging for waiver services and personal care assistance

  • Refer members to community resources for the appropriate agencies and organizations to enhance and supplement services for the member. Examples: Community Mental Health, Area Agency on Aging, Local Health Departments, Meals on Wheels and Transportation

  • Initiates and implements an individual plan of care with attainable goals in conjunction with the member, health care providers, and community agencies. Modifies the plan of care through monitoring and re-evaluation to accommodate changes in treatment or progress for all assigned members in

  • Care coordination contacts include telephonic and face-to-face interaction with members in their homes, inpatient and outpatient settings, and institutional settings

  • Documents the plan of care in accordance with HAP Midwest Health Plan Policies, NCQA guidelines and Medicare/Medicaid requirements within the Case Management Program

  • Performs on-going evaluation of quality and cost effectiveness of Case Management Services

  • Documents care in accordance with Midwest Health Plan Policies

  • Maintains statistical data, reports and logs as required

  • Works with the Concurrent Review Nurse on evaluations of hospitalized members in need of discharge planning, transitions of care, medication reconciliation, and case management

  • Works with the Referral Coordinator to ensure the member receives the correct and cost effective DME

  • Interacts with Vendors, Specialists and Primary Care Physicians to authorize and coordinate services for members

  • Presents medically complex questionable cases to the Case manager/Care Coordinator RN and/or Medical Director for review

  • Assures maintenance and sharing of records, reports and assures HIPPA compliance

  • Assists the Manager of Health Services with Case Management Program planning, development, implementation and evaluation

  • Attends identified Plan Committee and Staff Meetings

  • Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.

Education / License / Experience Required

  • Bachelors degree in Social Work

  • Minimum of two (2) years of case management experience in inpatient or outpatient medical care, long-term care, managed care, home health care, behavioral health settings.

  • Must be a licensed social worker with the state of Michigan (LMSW, LLMSW or LBSW)

  • Valid driver's license with state of Michigan and active auto insurance

  • Home visits are required

Experience Preferred:

  • Masters degree in Social Work

  • Minimum of two (2) years of experience in waiver or long term support services settings.


Overview Henry Ford Health System, one of the largest and most comprehensive integrated U.S. health care systems, is a national leader in clinical care, research and education. The system includes the 1,200-member Henry Ford Medical Group, five hospitals, Health Alliance Plan (a health insurance and wellness company), Henry Ford Physician Network, a 150-site ambulatory network and many other health-related entities throughout southeast Michigan, providing a full continuum of care. In 2015, Henry Ford provided $299 million in uncompensated care. The health system also is a major economic driver in Michigan and employs more than 24,600 employees. Henry Ford is a 2011Malcolm Baldrige National Quality Award recipient. The health system is led by President and CEO Wright Lassiter III. To learn more, visitHenryFord.com. Benefits Whether it's offering a new medical option, helping you make healthier lifestyle choices or making the employee enrollment selection experience easier, it's all about choice. Henry Ford Health System has a new approach for its employee benefits program - My Choice Rewards. My Choice Rewards is a program as diverse as the people it serves. There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to Retirement Programs, an Employee Assistance Program (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other benefits and services. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.