Fairmont Golf Operations Assistant in St Andrews, United Kingdom

Primary Location

Golf Operations Assistant

The Golf Operations Assistants purpose is to create a memorable golfing experience for all our visitors and hotel guests, by providing engaging service in all areas of the Golf operation, whilst complying with all Fairmont Standards.

Hotel Overview: Set on a 520 acre estate with a unique coastal setting in the Home of Golf, Fairmont St Andrews is the perfect location to turn any holiday into a treasured memory whilst offeringa resort experience steeped in the history of the area and traditions of Scotland. The Resort includes 209 luxurious guest bedrooms, 6 diverse dining outlets, 2 golf courses and a tranquil Spa & Leisure facility.

Summary of Responsibilities:

Reporting to the Golf Operations Supervisor, responsibilities and essential job functions include but are not limited to the following:


  • To provide excellent customer service at all times.
  • To assist in organising promotions to stimulate golf shop sales.

  • Ensure that the golf shop is clean, orderly, well-stocked and professionally presented at all times.

  • To offer specialist advice using product knowledge, recommend products and services to meet customer requirements.

  • The up-selling of rental items and retail products to all golfers.

  • To follow all established shop procedures, including those for payment processing, handling, customer complaints, opening and closing, Health and Safety, Security, etc


  • Ensure practice facilities are kept clean and tidy of empty range baskets, moving range dividers as and when is necessary.

  • Sand worn range areas of the driving range on a regular basis.

  • Keep staging area outside shop clean and presentable at all times; buggies neatly lined up, trolleys free from rubbish and shoe cleaner emptied of grass.

  • Wash and charge rental equipment on their return from course ensuring all policies and procedures are followed.

  • Collect and wash driving range balls as required, making sure balls from the edges of the range have also been cleared.

  • Proactively take towels, cardboard and any other rubbish to the hotel for recycling.


Employee Status


  • Previous experience is an asset
  • Previous point of sale system experience an asset, but not required
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 20 lbs
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:Applicants must be eligible to work in the EU or hold a valid work authorisation for the UK.

APPLY TODAY:Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!


At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Primary Location: United Kingdom-St Andrews-Fairmont St Andrews

Employee Status: Regular

Job Level: Colleague

Schedule: Full-time

Shift: Rotating / Shift Work

Travel: No

Closing Date: 29.Jan.2017, 6:59:00 PM

Req ID: SAB00925