Citi CitiPhone Officer_信用卡電話理財服務專員 in Taipei, Taiwan

  • Primary Location: Taiwan,Taipei,Taipei

  • Other Location: Asia Pacific

  • Education: Bachelor's Degree

  • Job Function: Operations Customer Service

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17058613

Description

Job Description:

  • Answer customer's inquiries and process further actions to satisfactorily fulfill customer's needs

  • Support and participate in business sales campaigns and achieve sales goal

  • Adhere to scheduling, attendance, and dress code

  • Handle customer issues and refer customers issues beyond delegated authority limits to officers for resolution

  • Contribute to the achievement of cost goals by following bank policies and procedures Request to have insurance certificate within 6 months after on-board

  • 回答客戶疑問並採取行動滿足客戶需求支持並參與公司銷售活動遵守排班, 出缺勤及服裝儀容要求尋求主管協助以解決超越職權之服務事項藉由遵守銀行的政策及程序, 致力完成公司成本目標需於到職六個月內取得人身壽險保險證照

Qualifications

Qualifications:

  • Strong communication, selling skills and interpersonal skills

  • Good service attitude and patient

  • Can work independently and under pressure

  • Responsible/Customer focused and initiative

  • Can take shift for 24-hour service and weekday/weekend rotation

  • Satisfactory typing skill

  • Insurance Certificate is a plus

  • Good English skill is a plus

  • 具備良好之溝通/銷售/人際關係技巧, 具備客戶導向及耐心特質能獨立作業及承受壓力具備顧客至上及顧客導向之態度能配合24小時及假日輪班具備良好之打字能力具備人身壽險證照尤佳具備良好英文聽說能力尤