MyFlorida OPERATIONS ANALYST II in TALLAHASSEE, Florida
73002742-51222167-20161018110007 Agency Name: Revenue
Working Title: OPERATIONS ANALYST IIBroadband/Class Code: 13-1111-03Position Number: 73002742-51222167Annual Salary Range: $ 30,988.68 – 54,579.00Announcement Type: Open CompetitiveCity: TALLAHASSEEFacility: CAPITAL CIRCLE OFFICE COMPLEXPay Grade/ Pay Band: BB007Closing Date: 11/1/2016
The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.
JOB FAMILY: COMPUTER AND MATHEMATICAL
OCCUPATIONAL GROUP: COMPUTER
OCCUPATION: NETWORK AND COMPUTER SYSTEMS ADMINISTRATORS
THIS ADVERTISMENT MAY BE USED TO FILL MULTIPLE/SUBSEQUENT VACANCIES FOR A PERIOD OF UP TO SIX MONTHS.
For more information contactISPTalentManagement@dor.state.fl.us
Do you have a passion for technology and a desire to grow in your career? The Florida Department of Revenue, Information Services Program (ISP) is looking for driven IT professionals to bring innovation and dedication to a variety of roles. Revenue is agreatplace to work! We offer training on cutting-edge technology in a stable environment with regular work schedules. Learn and grow with us! The State of Florida offers a generous benefits package including vacation and sick leave, retirement, health insurance (over 80% employer paid), life insurance (80% employer paid), 10 holidays per year, flexible work schedules, State tuition waivers, and much more!We’re all about quality! ISP places an emphasis on quality and customer service by following industry standards for IT Service Management and Project Management.Are you ready to take the next step in your career? Apply today!
SALARY $ 30,988.68 – 54,579.00
This position will be responsible for the support and maintenance of the Quality Assurance and Release Management team within the Department of Revenue’s Information Services Program. The employee in this position will be responsible for reviewing, analyzing, and monitoring requests for accuracy and coordinating with internal and external customers to identify and resolve any issues.
The employee in this position will be responsible for learning and becoming proficient in the different software and software technical tools necessary to perform job responsibilities. The employee will also be expected to gain understanding and adhere to the established policies and procedures for the Program and the Quality and Release Management process.
Example of the work
Applies operations research techniques, including problem definition, development of mathematical or other models to represent problems and manipulation to arrive at solutions
Assists supervisor in the installation of new procedures and management techniques such as work measurement and quality control
Formulates recommendations to solve problems
Prepares reports documenting findings, analysis and recommendations
Prepares plans and recommendations for change or improvement
Knowledge, Skills and Abilities
Knowledge of the methods of data collection and analysis.
Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to the improvement of management practices.
Ability to organize data into logical format for presentation in reports, documents and other materials.
Ability to conduct fact-finding research.
Ability to utilize problem-solving techniques.
Ability to work independently.
Ability to understand and apply applicable rules, regulations, policies and procedures relating to management analysis activities.
Ability to plan, organize and coordinate work assignments.
Ability to communicate effectively.
Ability to establish and maintain effective working relationships with others.
Experience with MS Office computer software applications
Good written and oral communication skills
Experience working in an IT environment
SCREENING DISCLAIMER:Responses to qualifying questions should be verifiable by skills and/or experiences stated on the employment application.
All applicants who meet the screening criteria/minimum requirements will be required to take a Skills Verification Test. Applicants must receive a score of at least 70% to be considered further.
VETERAN RECRUITMENT STATEMENT:
The Florida Department of Revenue is committed to successfully recruiting and onboarding talented and skilled veterans into our agency’s workforce. Veterans represent the best in commitment, character, and service, and we recognize the extensive training, experience, and transferrable skills gained through their military service.
Certain requirements are needed by the incumbent of this position. There are willingness questions in the Qualifying Questions section that you must respond to. A negative response to any of the willingness questions will exclude you from further consideration for this position.
CRIMINAL BACKGROUND CHECKS:
All Revenue positions are designated as "sensitive or special trust." If we select you for this position, you must provide your fingerprints. We will send your fingerprints to the Florida Department of Law Enforcement and/or Federal Bureau of Investigation for a criminal background check. These checks will reveal arrests or charges regardless of the disposition or outcome.
WHERE TO APPLY:
All applicants must submit a completed State of Florida Employment Application to the People First Service Center online at:https://PeopleFirst.MyFlorida.com.IF YOU EXPERIENCE PROBLEMS APPLYING ONLINE, PLEASE CALL THE PEOPLE FIRST SERVICE CENTER AT 1-877-562-7287 FOR ASSISTANCE.
Male applicants born on or after October 1, 1962, will not be eligible forhireorpromotionunless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at:http://www.sss.gov.
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
EEO/AA/Discrimination/Workplace Violence –The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
ADA –Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or the People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
DRUG FREE WORKPLACE –The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE – VETERANS’ PREFERENCE DOCUMENTATION REQUIREMENTS HAVE RECENTLY CHANGED.
To obtain revised and updated information on Veterans’ Preference documentation requirements, clickhere. Pursuant to Chapter 295, Florida Statutes, applicants eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. However, applicants claiming Veterans’ Preference must attach supporting documentation with each application submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. All documentation is due by the close of the vacancy announcement. Applicants may also fax their supporting documentation to People First at 1-888-403-2110.