60932017-51408669-20161017150007 Agency Name: Children and Families


Working Title: OPERATIONS REVIEW SPECIALIST OPSBroadband/Class Code: 13-1111-04Position Number: 60932017-51408669Annual Salary Range: $45,000-$55,000Announcement Type: Open CompetitiveCity: TAMPAFacility: ADMIN HEADQUARTERS FOR SUNCOAST REGIONPay Grade/ Pay Band: BB010Closing Date: 11/4/2016

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.







This is work conducting organizational studies and evaluations, designing office systems and procedures, conducting work simplifications and measurement studies, providing technical assistance and developing operations and procedures to assist organizations in operating more efficiently and effectively. May include program analysis, management consulting, and examination development.

This is an Other Personal Services (OPS) position and is not eligible for any form of paid leave, paid holidays, participation in the state group insurance or Florida Retirement System.


Reviews programs, services, forms and reports, and confers with management and users to identify problems and improvements.

Develops and implements records management program and assures compliance with program.

Interviews personnel and conducts on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used.

Prepares manuals and trains workers in use of new forms, reports, procedures or equipment, according to organizational policy.

Develops and administers practical and written licensure examinations, and interprets examination statistics.

Designs, evaluates, recommends, and approves changes based on need and analysis.

Researches and recommends purchases to management.

Provides technical assistance, consultative services and direction for development, implementation, evaluation and expansion of programs of service in public agencies and local governments.

Plans, coordinates and/or presents statewide and regional conferences, meetings and workshops.

Reviews, analyzes, and researches legislative issues and prepares analysis of the projected effect of any proposed legislation or action.

Develops and monitors compliance policies and procedures for the administration of federal grant funds or other trust fund monies.

Reviews documents and/or contacts appropriate parties to ensure compliance with applicable statutory and regulatory requirements and court orders.

Plans and conducts studies of problems and procedures.

Gathers and organizes information on problems or procedures.

Analyzes data gathered and develops solutions or alternative methods of proceeding.

Documents findings of study and prepares recommendations for implementation of new systems, procedures, or organizational changes.

Confers with personnel concerned to ensure successful functioning of newly implemented systems or procedures.

Consults with federal, state and local officials on matters applicable to the assigned area of specialization.

Interprets laws, rules, policies and/or regulations.


Provide Consultation and Advice to Others

Providing consultation and expert advice to management or other groups on technical, systems-related, or process related topics.

Communicating With Other Workers

Providing information to supervisors, fellow workers, and subordinates. This information can be exchanged face-to-face, in writing, or via telephone or electronic transfer.

Getting Information Needed to Do the Job

Observing, receiving, and otherwise obtaining information from all relevant sources.

Implementing Ideas, Programs, etc.

Conducting or carrying out work procedures and activities in accord with one's own ideas or information provided through directions/instructions for purposes of installing, modifying, preparing, delivering, constructing, integrating, finishing, or completing programs, systems, structures, or products.

Analyzing Data or Information

Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.

Making Decisions and Solving Problems

Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making Decisions about the relative importance of information and choosing the best solution.

Organizing, Planning, and Prioritizing

Developing plans to accomplish work, and prioritizing and organizing one's own work.

Monitor Processes, Materials, Surroundings

Monitoring and reviewing information from materials, events, or the environment, often to detect problems or to find out when things are finished.

Identifying Objects, Actions, and Events

Identifying information received by making estimates or categorizations, recognizing differences or similarities, or sensing changes in circumstances or events.

Developing Objectives and Strategies

Establishing long-range objectives and specifying the strategies and actions to achieve these objectives.



Communicating effectively with others in writing as indicated by the needs of the audience

Reading Comprehension

Understanding written sentences and paragraphs in work related documents

Identification of Key Causes

Identifying the things that must be changed to achieve a goal


Talking to others to effectively convey information

Problem Identification

Identifying the nature of problems

Information Gathering

Knowing how to find information and identifying essential information

Active Listening

Listening to what other people are saying and asking questions as appropriate

Information Organization

Finding ways to structure or classify multiple pieces of information

Critical Thinking

Using logic and analysis to identify the strengths and weaknesses of different approaches

Implementation Planning

Developing approaches for implementing an idea

Administration and Management

Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This may include strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar


Teaching others how to do something

Systems Evaluation

Looking at many indicators of system performance, taking into account their accuracy

Economics and Accounting

Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data


Knowledge of numbers, their operations, and interrelationships including one or more of the following: arithmetic, algebra, geometry, calculus, statistics, and their applications

Personnel and Human Resources

Knowledge of policies and practices involved in personnel/human resource functions

Law, Government and Jurisprudence

Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process


Adjusting actions in relation to others' actions

Management of Personnel Resources

Motivating, developing, and directing people as they work, identifying the best people for the job



The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.