Robert Half Office Team Customer Service Manager in Toronto, Ontario
Are you a leader with exceptional customer service skills? Do you have what it takes to inspire and lead a team? We are currently hiring a Customer Service Manager for our client in Etobicoke. The responsibilities for this role include: leading a team of 7-10 agents, oversee both incoming and outbound calls, leading the team to exceptional performance and handle escalated customer calls.
OfficeTeam is the world's leader in quickly matching skilled administrative professionals with temporary and temporary-to-full-time jobs. We offer job opportunities ranging from executive and administrative assistants to customer service representatives, receptionists and general office support. Our staffing managers connect with more than 100,000 hiring managers in North America every single week. In addition to free job search services, we provide access to free online skills training and a competitive benefits and compensation package.
Our parent company, Robert Half, once again was named to FORTUNE® magazine's list of "World's Most Admired Companies" and was the highest-ranked staffing firm. (March 1, 2016)
Contact your local OfficeTeam branch at 888.981.6731 or visit roberthalf.com/officeteam to apply for this job now or find out more about other job opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Equal Opportunity Employer M/F/Disability/Vet
Req ID: 05050-0008866498
Functional Role: Customer Service
Postal Code: M2N 6L7
Compensation: $40,000.00 to $55,000.00 per year
Requirements: The ideal candidate will have: - At least 2 years of call centre/ customer service supervisory experience - At least 3 years of customer service experience - Ability to supervise a team of individuals with different skill levels and enable them to achieve performance standards - Ability to identify operational opportunities for continuous improvement - Excellent communication skills, both written and verbal - Excellent computer skills and be highly proficient with CRM programs, Internet based applications - Be highly flexible and adaptable to work occasional weekends (around 8 weekends a year) If you are interested in this exciting opportunity, please send your resume to: firstname.lastname@example.org. Ensure you put the job number 05050-0008866498 in the subject of your email. Interviews are next week so apply now!